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City of Tulsa Customers,

On April 30, the City of Tulsa will launch an online self-service portal for permit applications. This will provide a brand-new customer experience going forward, and allow developers and their representatives to instantly obtain more information about new permits in process.

The new self-service portal will be available only for new permits filed once the system goes live on April 30. Applications and active projects initiated prior to April 30 will be handled in the same way as they are now, through their completion. The table below illustrates how projects will function during this initial transition period:

• Permits in process before April 27 will be handled in the same way as they are now. In other words, you may use the existing application process and call to schedule inspection s.  
• Inspection requests for permits issued after April 27, must be scheduled online through citizen self-service.
• Under the new system, all activities and transactions may take place online. You will be able to register an account to submit multiple permit applications for various projects, and track all of your business in one place, and give access to your team as needed.
   

Applying for a Permit

• Learning Lab: We will have computers available for customers who want to come to city hall to register their user account, submit their first application or just familiarize themselves with the system. Please contact kfothergill@cityoftulsa.org to schedule.
• Group Training: Staff is scheduling group training on May 8-10 and May 15-17 for larger users with multiple staff who will be using the system. Please contact kfothergill@cityoftulsa.org to schedule.

There are a few things you should know about the self-service portal.

• What's New: The new self-service technology allows the developer/applicant to register an account and apply for permits, schedule inspections, track the project status, add users to projects, and much more.
• Tutorials: When the system launches, online tutorials will be available to provide a hands-on look at the system. Links to the tutorials will be prominent on the self-service landing page and will include visuals to show customers how to enter the system, register and access information.
• Presentations: If you are part of a professional organization that has members who frequently use our system, we invite you to give us a call and request a presentation at one of your meetings. Contact our Development Services customer liaison, Keri Fothergill at kfothergill@cityoftulsa.org to inquire.
• In-Person Training: If you're interested in an in-person walk-through of the system and training on how to create an account, apply for a permit, schedule an inspection, or track the status of a project, we will be offering training classes at City Hall for individuals or groups. Contact our Development Services liaison, Keri Fothergill at kfothergill@cityoftulsa.org to schedule a training time.
• Public Features: Ultimately, the system will also make it easier for the public to find information on permits and neighborhood code violations. Basic information about building permits and Working in Neighborhoods Department's code enforcement cases will be accessible without registering for an account.

Please check your email on April 30 for the next e-newsletter. You may also check for updates online.