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Troop Cookie Managers and Leaders,
We’re getting a lot of questions about credit cards at booths so we want to review the steps needed so you, or a parent / caregiver at your booth, can take a credit card payment.
Both registered Troop Volunteers and the Adult Caregiver of a Girl Scout can take a credit card payment for the troop using the DC24 app.
Before you get to that, you have some steps to complete.
Troop Volunteers, can you check off each bullet below?
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Are you registered for the current year AND have you been added to Smart Cookies? If you can log into Smart Cookies, the answer is yes. If the answer is no, email cookies@gsksmo.org with your name and troop number and tell us you need a registration for Smart Cookies and Digital Cookie.
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Did you receive your (not your Girl Scout) registration email for Digital Cookie? If the answer is no, click this link and follow the prompts for a registration email. Be sure to look for that email in your inbox, spam, junk, and/or promotions folders. You’re looking for an email from noreply@girlscouts.org.
- Now that you have the Digital Cookie email, set up your password, log in, and set up your Cookie Site. You’ll find this link on the dashboard page. There are several steps so be sure to complete all of them.
- Once you’ve published your site, (and ignore that TroopXXXX547 log in), download the Digital Cookie Mobile App. It’s free on Google and Apple.
- Log into the app. You should see your troop. And if you’re Girl Scout was already registered in Digital Cookie, you should see her too.
On the day of the booth, you’ll be able to click New Sale and then eventually choose the booth. This tip sheet shows you pictures of what to expect on pages 1 and 7: And check out the images on page 5; it will show you how the payment portion works..
Booths require two adults but one of them doesn’t have to be registered so how do they help with credit cards? Easy! All they need to do is have their Girl Scout active in Digital Cookie. Can they check off each bullet below?
- The Girl Scout is currently registered for the 2023-24 Membership Year and appears on your troop roster in Smart Cookies?
- The Girl Scout is listed on your roster in Digital Cookie?
- Register and set up the site.
- Download the Digital Cookie app and log in with the same credentials.
The family should be able to choose the troop or the girl. At a booth, choose troop and follow the prompts. Pages 1 – 6 of this tip sheet show images of what to expect and what can be done on the app as a family; their experience at a booth is the same as the troop’s, shown on page 7.
Can’t find the registration email? Email us the name and troop number of the person who needs a registration email and what their role is…the Troop Cookie Manager or Leader, or do you need to log in as a Girl? cookies@gsksmo.org. We’ll get back to you asap! Please give us 48 business hours to reply.
Plan for Success!
Your booth must be entered in Smart Cookies for the booth to show up in Digital Cookie. If your troop’s booth was secured through a council lottery, it’s in Smart Cookies. If your troop secured a location (following our booth guidelines) you need to enter it into Smart Cookies 72 hours or more. If you’re not sure if the booth is in Smart Cookies, go to the Booth tab and choose My Reservations. You’ll see a list of every booth your troop has.
Users of the Digital Cookie system need to be set up at least 48 hours before the booth; don’t wait until the last minute.
Remember that use of any device for taking payments relies on the internet availability at your location. And technology can go down. If your troop used a Square in the past, you may want to consider having it with you as a backup.
Make sure you’re ready for your booth by checking out the notes section about your booth location. Log into Smart Cookies, go to the Booth tab and choose My Reservations. Scroll the far right of the screen (you might have to make your screen image smaller) and click the three vertical dots. A menu will open. Click Booth Details. A new screen will open to any booth notes and if the host has told us anything they want you to know, it’s there!
Booth Etiquette
This fun video from our friends at Girl Scout West Central Florida is a great reminder of best behaviors at a booth! Check it out here and think about sharing the link with your Girl Scouts.
Booth Cancellation
Sometimes troops can’t make a booth. Cancelling it as soon as you can helps remove it for another troop (if it was a lottery win), takes it off the booth finder resource, and cleans up your Smart Cookies list. You can do this by logging into Smart Cookies, going to the Booth tab and choosing My Reservations. Scroll the far right of the screen (you might have to make your screen image smaller) and click the three vertical dots. A menu will open. Click Remove Reservation and confirm.
Cookie Problems
After your cookies are delivered, if there is a problem with your initial order*, use our FixIt link to submit the issue. We’ll be in touch with a solution.
How to Get More Cookies
Also on Page 17 of your handbook, you 'll find instructions on placing a planned order (the official name for a cupboard order). You can also find a video demo right here.
Remember, all planned orders must be completed by Sundays at 9:00 pm. As you place your order, you will see options for locations, dates / times.
Direct Ship Order Issue?
If a customer reaches out with a direct ship order issue, they can connect in with the DC24 team to support following these steps.
Work at Garmin?
It is possible that Garmin would let us do a cookie booth at their corporate location. They very much want the booth to be run by a troop with a caregiver(s) who work at Garmin. Because, we no longer have this data collected in the registration system we need your help to report this to us. We want to make it super easy! If you have a caregiver(s) who work at Garmin, please email prdept@gsksmo.org with troop number and caregiver(s) names.
Need help? Email cookies@gsksmo.org
Thank you!
The Product Program Team
PS - Looking for past Cookiegrams or other resources? You can find these on our volunteer cookie web page. This page includes the Troop Cookie Manager Handbook, calendar and more.
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