Troop Cookie Managers and Leaders,

At LAST!! We have a solution!

Long story short, computers get bugs and boy did we get an infestation. And like real bugs, we want it fixed! We feel good that our big issues our fixed. Could we still have a few small things that you may encounter? YES, it is possible. Just know that we want to get your initial order in. As always if you see something that you can't adjust correctly, email us at cookies@gsksmo.org.

It's very important that you follow these steps to complete and submit your troop order. Here are your instructions to complete your troop’s initial order.

ALL TROOPS SHOULD DOUBLE CHECK THEIR ORDERS.

Troop Order Deadline – 11:59 pm, Sunday, January 14.

• Log into Smart Cookies and REFRESH YOUR SCREEN by clicking the recycle symbol near the words Troop Dashboard.

• Under the Orders tab, choose Troop Initial Order. If you’ve moved it to Ready for Review, you now have the power to move that back.

• Edit the Inv. Pkgs. Column as needed.

• Girl Delivery Orders placed through end of day, yesterday (Jan. 12) will be included in your initial order in the pre-sale packages column..

• Check the total column on the far right and make sure you’re happy.

• Repeat for each girl in your troop.

• Review your EXTRAS.

• Adjust your BOOTH order, if needed.

• Click, if needed, the delivery site (click the address bar, not the map).

• Remember, you don’t need to pick an appointment date/time. If it says Edit Delivery Location, skip this step!

• Click SAVE

• Slide the READY FOR REVIEW bar to lock your order.

At this time, do not worry about how much is says you owe or don’t owe, the gluten-free cookies, or Cookie Shares being in the wrong place. Families should also, for now, ignore the financial and inventory count sections of the My Cookies Tab. We will address all those concerns later this month. 

The girl’s QR and Social Media links, Cheers, Badges, and other fun in Digital Cookies are fine; continue to use them!

Any order received today, January 13 and after needs to be communicated to you, the TCM from families.

If you need help, email cookies@gsksmo.org. We are watching cases all weekend and tomorrow Sunday, January 14 from 12:00 to 6:00 pm - our product program and customer care teams will be working to provide live cookie support .

And again, our sincerest apologies for your inconvenience and understanding. Obviously computer bugs are not something that we can control. Your patience as we pushed our partners to get us a solution has been remarkable, and we are so thankful to you.

Best,

The Product Program Team

cookies@gsksmo.org

PS - Looking for past Cookiegrams or other resources? You can find these on our volunteer cookie web page. This page includes the Troop Cookie Manager Handbook, calendar and all Cookiegrams except for this one available for download.