JUNE 2021
2020 CONSUMER CONFIDENCE REPORT ON
WATER QUALITY NOW AVAILABLE
Pasadena's water supply has once again met all drinking water quality standards set by the U.S Environmental Protection Agency and the State Water Resources Control Board. The 2020 Consumer Confidence Report on Water Quality (CCR) is now available online for customers to read. The report can be found at PWPweb.com/CCR2020.

The Pasadena community uses approximately 26 million gallons of water each day, and PWP is proud to have the responsibility to provide Pasadena with a sufficient, safe and high quality water supply.

Printed copies of the CCR will be available starting July 1 at City Hall, Pasadena Libraries and at 150 S. Los Robles, Suite 200. For questions regarding the CCR, or to request that a hard copy of the report be mailed to you, call 626.744.3704.
BE PREPARED FOR THIS SUMMER'S HIGH HEAT
With temperatures rising, PWP is reminding customers of the importance of energy conservation during days of extreme heat. During peak hours of 4 PM to 9 PM, please consider:
  • Set your thermostat at 78 or higher
  • Close curtains and blinds
  • Turn off unnecessary lights
  • Unplug devices that are not being used
  • Avoid using major appliances like dishwashers and dryers
  • Charge your electric vehicle BEFORE peak hours

Your conservation efforts make a difference!
REMINDER: LATE FEES AND ELECTRIC
SERVICE DISCONNECTS START JULY 1
The City of Pasadena has suspended late fees and utility service disconnections since March 2020 to provide support to PWP customers during the challenges brought about by the COVID-19 pandemic. Although a number of other utility providers have recently reinstated electricity shutoffs and late fees on past due bills, PWP has continued to hold off on restarting these practices in order to provide ongoing support through these very difficult times.

However, for customers who have delinquent bills, PWP reminds you that now is the time to bring your utility account current and continue to pay your bill on time. City Council authorized the reinstatement of late fees and electric service disconnects for past due accounts, beginning July 1.

Questions? Call our Customer Service Team at 626.744.4005.
WATER IS LIFE ART CONTEST - SUBMIT YOUR ARTWORK
For Pasadena students, the annual Water is Life Art Contest is currently accepting submissions. Any K-12 grade student can apply.

Simply draw, paint or digitally create a picture about water conservation, and enter for a chance to win a brand new tablet and solar-powered charger! Plus, your artwork could be featured in the Metropolitan Water District's annual calendar.

The deadline to submit artwork has been extended through July 5, 2021.
SHAPE UP SUMMER - REDUCE YOUR WATER USE BY 10%
Pasadena's water is a limited and precious resource; this summer, reduce outdoor water use by 10%. Check out these tips to help:

  • Shorten your sprinkler time to prevent overspray
  • Install efficient sprinkler heads.
  • Convert your spray irrigation to a drip system; PWP offers a FREE kit.
  • Attend a free workshop online.
  • Replace thirsty turf with drought-tolerant plants.
  • Schedule an Irrigation Check-Up with a PWP specialist to help identify leaks, overspray, inefficient systems, etc.
  • Cash in on a rebate for items like rain barrels, and more!

Take the challenge and commit to conserving water during the hottest months of the year.

Schedule your FREE irrigation check-up by calling 626.744.4058, or emailing water@cityofpasadena.net.
PROTECT YOURSELF FROM SCAM ATTEMPTS
Scam attempts occur frequently, so in an effort to better prepare and protect customers, PWP would like to remind you:

  • PWP will never demand payment or threaten utility shut-off over the phone.
  • All important account correspondence from PWP is sent through USPS mail.
  • Bill payment can ONLY be made in person at City Hall, through the online portal, or by directly calling our Customer Service staff at 626.744.4005.
  • Employees of PWP always wear a visible picture ID, with the City seal.
  • If you are a victim of fraud and have made payment to another entity under false pretenses, please contact the Federal Trade Commission and report the incident.

A list of recent scam attempts can be found online at PWPweb.com/Fraud.
SWITCH TO AN EV AND CASH IN ON A REBATE
If you've been considering switching to an electric vehicle, now is the time to go green! In addition to PWP's rebate of up to $1,500 for purchase or lease of new/used EV, there are lots of other ways to save:
  • Clean Fuel Rewards Program: Receive a point-of-sale discount of $1,500 directly from a local dealership.
  • For low-income customers, receive up to $5,000 from CARB through their Clean Vehicle Assistance Program.
  • Federal Tax Credits are still available for plug-in EVs.
  • And more!

Plus, EV drivers can utilize a large number of public-access chargers in Pasadena; some at no cost to charge. There's so many reasons to #PowerUpPasadena.
Customer Service: 626.744.4005
Hours: Monday-Friday, 7:30 a.m. – 5:30 p.m., except holidays
For assistance with general information and non-account inquiries, email WPD_Answerline@cityofpasadena.net.
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