Welcome Western Connecticut Federal Credit Union |
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Western Connecticut Federal Credit Union |
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Location: Bethel, Connecticut
President: Sabrina DeFazio
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Assets: $31 M Members: 3,977
Converted from: Fiserv-CUnify
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Western Connecticut Federal Credit Union enjoyed a successful conversion to NewSolutions with sign off on May 3, 2021. The team of Share One staff working on this project enjoyed the collaboration and dedication of the Western Connecticut staff, which made the process seamless and efficient.
The conversion team was excited to receive this quote from Sabrina DeFazio:
"You have been an awesome team to work with! We could not have hoped for a better conversion team AND experience!!
We are so excited to be a part of Share One!!!"
Sabrina DeFazio
President
Western Connecticut FCU
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Welcome Western Connecticut FCU!
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Northern Kentucky Federal Credit Union Renews |
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Northern Kentucky
Federal Credit Union
(formerly Northern Kentucky Employees' FCU)
President/CEO: Judy Hester
Location: Highland Heights, Kentucky
Assets: $24 M Members: 4,710
Thank you Northern Kentucky Federal Credit Union for trusting us with your business. We are grateful to continue this relationship and understand the trust you place in us!
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Thank You, Northern Kentucky FCU! |
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Share One Shareholders' Elect
2021-2022 Board of Directors
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Jerry Williams
Share One, Inc. CUSO Chairman
Eglin Federal Credit Union
President/CEO
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Martin Eakes
Share One, Inc. CUSO Vice Chairman
Self-Help Credit Union
CEO
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Lynn Calvert
Share One, Inc. CUSO Secretary/Treasurer
Cascade Community CU
President/CEO
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Jim Ryan
Share One, Inc. CUSO
Board Member
JM Associates FCU
President/CEO
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Dawn Graeter
Share One, Inc. CUSO
Board Member
Southern Security FCU
President/CEO
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Laura Stewart is promoted to Quality Assurance/Business Analyst Manager.
Laura was tapped to head a new department under the umbrella of the development team.
Laura moves from the Account Executive Add-On Sales role and brings with her a deep and wide system and system interface knowledge and an excellent client-centric attitude. She will lead her team to focus on improving the delivery of great code and the process of collaborating with clients on the front end of requests to improve the analyzing, tracking, and follow-up of case management.
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Beth Kitchen comes to Share One as a Business Analyst. Beth has 15 years of IT experience, consisting of 5 years as a corporate trainer and instructional designer and 10 years as an IT Analyst, including testing and business analysis. She has a wide range of skills and experience in a lot of different business areas, both front-end and back-end, including sales, service, accounting, collections, payroll, regulatory, web/mobile applications and more. Beth has even owned two small businesses of her own. |
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Dawn Lane joins Share One, as a trainer. Dawns career spans 15 years and focuses on team building, change management, and strategies to boost strong customer relationships. Her latest role included training and coordinating a team of healthcare professionals.
Dawn is looking forward to learning the NewSolutions software and working with Share One clients and employees to ensure a strong understanding of all of the tools available for success!
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NewSolutions Core Release 21.2 Webinar
Wednesday, June 2, 2021 1:00pm Central Time
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Please Tune In for the 21.2 Release Notes Webinar
Join us as we review the latest release of NewSolutions. This release includes enhancements to support active directory integration, a new Positive Pay file extract program, a new field to support GL History descriptions from transactions posted on member accounts, and more.
This is a mandatory release for all clients. Please connect with Jay Carlock for information on scheduling your upgrade. |
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No Action is Required for
Service Center and Hosted Clients
ACRO Migration will Go Live June 30, 2021
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Equifax is retiring their current credit report download process and moving it to the cloud: the Equifax ACRO System-to-System Full File Fixed XML Connection.
We previously reported that further action was needed to receive delivery of this new connection, however that was incorrect.
Service Center and Hosted Clients delivery will be automatic.
Equifax In-house clients must contact Equifax to complete a custom setup process to successfully navigate the migration process.
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We are excited to announce a new NSMobile rewrite!
Change: Our goal is to deliver a seamless and competitive NSMobile experience. After a careful due-diligence process, we are excited to announce a complete rewrite of NSMobile in 2021. The initial phase of analysis and design is in progress now.
The new and redesigned NSMobile application will significantly improve connectivity to third-party products and feature a fresh look and flow. But we won't stop there. With your help, we will coordinate a robust plan for future enhancements to deliver a highly competitive and reliable user experience.
Support: Throughout the NSMobile redevelopment, we will continue to service and support "active" or "in-development" existing NSMobile applications in essential maintenance only. Other than previously committed projects, feature development items will not be addressed for the current application. However, all enhancement requests should be directed to our Teams group: NSMobile 2021 Collaboration. See below for more information on how to connect.
Development: Our aim is client-inspired development. We want to hear your feedback and ideas so we can deliver the best version of NSMobile.
Connect: Get involved, stay up-to-date, and make valuable connections via our Teams: NSMobile 2021 Collaboration Group.
Contact Zachary Miller to request your invitation to join us for NSMobile redevelopment discussions on Teams.
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S1 Community Case Management |
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Are you plugged into the S1 Community?
The S1 Community is now live and improving our case management system.
This system is designed to serve you better and improve the way we track, monitor, and work your support cases.
Log on to the Portal and watch the introductory S1 Community webinar for greater detail.
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As part of the new S1 Community program, all credit unions will need to assign an S1 Community point of contact and supply any additional associated email addresses.
This person will be granted a license for viewing and monitoring cases in the Community.
Additional users can be added. There will be an annual fee of $72 per user for additional staff. This will not impact the credit union's ability to assign multiple contacts for follow-up on cases.
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The SSC is officially retired. You are no longer able to submit or track cases via this submission process.
Don't worry, we will still have access to all of your previous cases! All of these details, and more, are covered in the webinar, which is recorded and available on the Portal.
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Register Now for SYNC 2021 |
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SYNC 2021 Agents of Change
SYNC - Share One: Your Networking Community
Make plans to join us October 10-12 for SYNC 2021 - Agents of Change - hosted at the Peabody Hotel in Memphis, TN.
We strive to be Agents of Change, continuously assessing and evaluating the ever-changing credit union industry and adapting our concepts for a brighter tomorrow. Join us and collaborate with our team of experts and other credit union professionals from around the country to share best practices and learn about the newest products, features, and system enhancements.
Sunday, October 10: Activities in the morning (TBD) and the kick-off dinner on the Peabody Rooftop.
Monday, October 11: Full day of conference presentations followed by small group dinners.
Tuesday, October 12: Full day of conference presentations followed by the final dinner together.
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Reserve your Peabody Hotel Room |
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Disaster Recovery Testing |
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Credit Union industry experts recommend an annual review for each credit union's complete Disaster Recovery plan.
One very important component is testing your process with Share One.
Please share your plan with us each year as you update your D.R. procedures.
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Call 800-888-0766, option 2, to schedule testing. |
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