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new interpretation service for multifamily residents |
April 8, 2022 | ||||
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CHFA is excited to announce a newly available feature for residents of multifamily properties in CHFA’s portfolio when they contact CHFA. We have partnered with Language Line Solutions to offer interpretation services in 240 languages to residents whose primary language is not English, as well as communication options for individuals who are deaf or hard of hearing.
We invite you to help us spread awareness of this new feature and ensure your residents, regardless of language preference, know that they can contact CHFA if they have questions, in accordance with your property’s grievance procedure. If you have any residents who would benefit from this service, please share CHFA’s Resident Hotline number, 303.297.7442, with them. When they indicate which language they prefer, CHFA’s Resident Liaison will connect to an interpreter who can facilitate the resident’s interaction with CHFA. We thank you for your support in implementing this new and exciting tool. Please feel free to reach out to our Resident Hotline, or Chris Linton, CHFA Manager of Multifamily Program Compliance, with any questions. Please also click here to visit CHFA’s Resident Assistance and Resources webpage. |
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