• All customers are required to Pre-Alert their item(s) where specific shipping instructions are required with Supplier Invoice uploaded. You may contact the office where assistance is required.

• All package(s) surpassing a two(2) week period in SwiftPac’s possession attracts a daily storage fee of XCD $2.50.

• All package(s) are subjected to a maximum holding period of six (6) weeks. Any package(s) surpassing this period becomes the property of SwiftPac and is liable for public sale.

• Applicant/Owner of accounts must notify SwiftPac of any third party (non-owner(s)) collecting packages on their behalf. A valid ID must be presented upon collection of the item.

• Customers should provide the Tracking number and/or SwiftPac Warehouse number when inquiring about packages

• The Tracking number and/or SwiftPac warehouse receipt number must be presented to the Customer Service Representative when collecting a single package from multiple available packages.

• Where Supplier Invoice(s) have not been submitted, item(s) will be assessed and valued by the Customs and Excise department and may attract an additional cost should the item be returned for re-assessment

• Absolutely no opening of packages are allowed at the counter, neither is SwiftPac responsible for the disposal of packaging.