Associate Sessions
Pete Smith (Smoky Mountain Resorts,) Pamela Huey (Smith Family Dinner Theater,) Chacara Harvin (Charlotte Regional Visitors Authority,) and Julie Levengood (Tuscarawas County CVB) have been planning and working to provide Associates with great sessions that will help you learn and grow in the tourism and motorcoach industries. We invite you to join your fellow members of MCASC, NCMA, and VMA, not only for these Associate session but also for the fun-filled tours and social events to get to know one another better, as well as to attend market place to bring home more business.
Wednesday, August 24 - 2:00 p.m. - 5:30 p.m.
2:00 p.m. - 3:00 p.m. Rising Star/New Member and First Timer Orientation
New Member Orientation is a good way to get started if you are a new member or first time attendee. This panel discussion will discuss market place, expectations of market place, the importance of networking and more! Whether you are a meeting veteran, a new member, or a first-time attendee, you can participate in this session and share what you have learned over the years.
3:15 p.m. - 4:15 p.m. Customer Service (Joint Operator Session)
The world is changing and so are people’s expectations of customer service. Make sure your customer interactions leave a positive feeling on both employees and your customers. This session will go over how to deal with
difficult customers, how to effectively communicate with customers, how to deliver exceptional customer experiences, and how to handle complaints and confrontational customers.
4:30 p.m. - 5:30 p.m. Associate/Operator Session: Hollywood Squares: A “Fun Session” but Educational
So your think you know the motorcoach industry. It's time your put your money where your mouth is! Come learn from operators and experienced tour planners alike in a fast-paced, fun interaction between suppliers and operators. Take this opportunity to hone your own craft and learn about new developments in the motorcoach industry. Win some prizes while you are at it.