Class information - the return to the studio (woop woop!)

Detailed information about your place in our classes

In addition to our newsletter which tells you all about the new things happening at the studio, our class information felt like it needed its own presence as there are so many aspects to our new timetable and operation that need explaining. We've sent you this email as you have either been doing classes with us during this last year, attended classes before lockdown restrictions came into place, or have filled in one of our online questionnaires during lockdown.

Ultimately the primary change as we return to face-to-face classes is a new timetable.

Also, as you may have seen, we have converted our smaller studio into an equipment studio as we felt that this studio was no longer viable for busy classes based on the post-Covid world we are now living in.

All of these new considerations mean that we simply cannot offer the same timetable we offered pre-Covid, therefore our brand new timetable will consist of the following:

Ongoing Online Classes
Face-to-face Classes at Denne Parade and Carfax
New Equipment Studio one-to-ones and Group Sessions

As explained in our general newsletter, whilst face to face classes are able to return from the 17th of May 2021, we are delaying our face-to face class provision with a staggered return starting from the 1st of June in order to ensure that it is done as fairly and as smoothly as possible.

There is a huge complexity to our new timetable as considerations around infection control and COVID guidelines are going to be apparent for a long while yet.

This means that class times need to be spaced out, numbers limited around social distancing protocols, and the location of some classes will change.

★ Class places and communication ★

HOW WE'RE GOING TO BE MANAGING THE PROCESS

Our new timetable will be published on our website very soon which will detail all the classes we are offering from the 1st of June across both sites and all platforms.

We have initiated a process to ensure that return to studio classes is as fair and as smooth as possible, and may take a few weeks. This process is outlined below for all clients, and we request your understanding and patience.

New Studio Classes not currently offered online for regular clients.

Over the next couple of weeks we will be contacting everyone that previously had a regular place on one of our studio classes that is not currently offered online to give you priority over your class options closest to your original class.

Online Classes scheduled to return to the studio for regular clients.

Similarly, over the next couple of weeks we will be contacting everyone that is currently attending any of our online classes due to return to the studio, including those that previously had a regular place, but has not attended online. This is to ensure that you have priority over class options closest to your current or original class.

Online Classes for existing clients

Where online classes are not scheduled to come back to the studio, your online class place will remain. You will be emailed the new timetable prior to being published and given priority should you wish to move to a similar suitable studio class.

For new clients

Anyone that has applied to join our studio classes via our online questionnaire will be required to have a one to one either by phone or in person (depending on clinical need), to discuss the most suitable and appropriate class. These sessions will also provide detail how our classes work, costs, and set up on our remote booking system. You will also be contacted in the coming weeks.

Crucially, we respectfully request that you do not call or email before contact is made with you directly to find out about the new class timetable and possible places on it. As we're building the timetables centrally, our admin team are unlikely to be able to give you any clarity on classes before this time.

Please also understand that due to the significant changes to our timetable, some classes previously offered in the studio may not be scheduled to return, or maybe at different times to our pre COVID timetable.

We have listened to your feedback and have spent a long time trying to offer a timetable as close to what we offered before, but we may not be able accommodate everyone with their preferred time or instructor.

We would therefore appreciate your understanding on this and give us the time to try and find the best solution.

★ Prices of our classes ★

AND A NEW TYPE OF CLASS PACK FOR OUR ONLINE OR DROP IN CLIENTS!

We're pleased to say that our prices remain the same as we come back to the studio, however we're also pleased to announce a new cheaper class pass for our drop-in clients, and online clients.

Our new drop-in / online class packs

This is a new reduced price class pack we are introducing for clients who come to classes in the studio on an ad-hoc drop in basis, or attend classes online (drop in or permanent place).

This new pack is available in just a ten pack, and is priced at £80 for ten classes. There's more details around this class pack on our website.

Just to share some details, a drop-in place is a place for an online or in-studio class (bookable up to a week in advance only). Of course, it could be that you have a permanent place on a class in the studio, and you also want to attend online. If that's the case then:

You can use your standard class pack for your online classes.
You can purchase an additional online/drop-in pack and pay for your online/drop-in classes at the reduced price of £80.00 for 10 classes. This will mean you'll have two different class packs, but we'll make sure the right classes are be deducted from the correct pack!

We know this is a little bit of a move away from how we've done things before, so please ask if you've any questions. Just drop us a quick email to the normal address.

Studio induction for new clients

In some cases, we may request that new clients attend a face to face one-to-one session for classes to discuss your specific needs assess you in more detail to find you your most suitable class. The charge for this consultation is £30 and will include your first class for free.

Our Equipment Studio

All clients who want to use our equipment studio (either group sessions or one-to-one) need to complete an induction with one of our team. We're pleased however to be offering these at the reduced price of £35 for your initial session for a limited time, so get in quickly!

Following this, there's two different ways you can use the studio.

One-to-one equipment studio sessions and Personal Training - £55.00
Small group Equipment Studio sessions (maximum of 3) - £25.00
Six class pack of Equipment Studio passes for group sessions - £140

Please note that during a one-to-one session you'll receive individual focus from your instructor, however like most equipment studios there may be another one-to-one session happening at the same time.

We're also pleased to announce that we are also making available other one-to-one services with the whole team. These are priced as follows:

Yoga one-to-one £50.00
Pilates matwork one-to-one £50.00

★ Phew, there's a lot there isn't there! ★

Wow - that's quite a lot of information in quite a short email, right?

As you can imagine, our studio and classes have evolved over the last ten years, and we pride ourselves on finding the right bespoke solution for each and every one of our clients. The challenge is - as we're sure you can imagine - that we're attempting to rebuild our studio operation for over 1800 clients all at once!

So apologies if this is all a little bit long-winded; we've tried to make it all as clear as we can but with many different options of drop-in, permanent places, online classes, equipment classes, equipment one-to-ones etc - well, there's a lot to outline!

Overall though, we can't wait to reopen our studios, and find places for everyone. This will either be face-to-face, or online, or in our new equipment studio, or maybe even a mix of all of it.

We hope to be able to create something for everyone's changing situation, needs and budgets, but more importantly continue to provide the quality, personal service and sense of community that we pride ourselves on.

We look forward to seeing you all very soon.