February 2022 E-Newsletter |
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Happy 211 Day!
Friday, February 11 is National 211 Day, when we celebrate the people behind the life-enhancing services of 211 call centers. It is a time to recognize the important and comprehensive services that 211 brings to the community. 211 Alameda County has been connecting individuals and families to critical health, housing and human service resources since 2007. On a national level, 211 is currently available to nearly 95% of the country’s population.
From hello to help, 211 Community Resource Specialists like Melvina J. bring hope: “I’m here to serve all of Alameda County's communities, with our great resources! I love my job!"
Please consider supporting the critical work of Melvina and her 211 Alameda teammates with a donation to Eden I&R, ensuring that these heroes can keep up the good work.
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Indoor Mask Mandate Lifted for Vaccinated People
Alameda County health officials will lift universal mask requirements for most indoor public settings beginning Wednesday, Feb. 16.
However, masks will continue to be required for unvaccinated individuals over age 2. Businesses, venue operators and hosts may also choose to require all patrons to wear masks.
Bay Area health officers also note that evidence shows vaccinations and boosters remain the best defense against all variants of COVID-19.
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Targeted Violence & Terrorism Prevention Training
Our Disaster Preparedness Coordinator is now a certified trainer for the Bay Area Targeted Violence and Terrorism Prevention Program.
The goal of this training is to help those in need, prevent violence and take them off the path to extremism. This training covers the current threat landscape, teaches the basics of behavioral analysis, how to look for pre-attack indicators, the details of the radicalization process that leads to targeted violence, the increasing role of social media in extremism, prevention tactics and strategies, reporting, and local programs.
This is a very pertinent topic for community and faith-based organizations, educational institutions, workplace settings and any general community locations. This course teaches how to empower communities to help those in need before a problem occurs, while still supporting privacy, civil rights and liberties.
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Join Our Team!
Associate Director, 211 Contact Center: Manage our largest program while creating a culture of excellence. Click here for details.
Community Resource Specialist: Answer the phone when someone calls 211. Click here for details or here if you're bilingual in Spanish and English.
Development & Outreach Associate: Raise awareness of our programs in the community and among donors and manage the development database. Click here for details.
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In Memoriam: Stephanie Cartwright
Eden I&R’s staff and board were saddened to learn of the recent passing of Stephanie Cartwright, pictured center. Stephanie, whose career included owning Cartwright Associates that provided accounting and bookkeeping services, served on the agency’s board of directors for more than 20 years until 2017. During her board tenure, she played various roles including Chair and a member of the Finance Committee.
Former Executive Director Barbara Bernstein stated, “I feel so fortunate to have known Stephanie —
to have learned from her, and to have shared many years of building and solidifying an agency that assisted well over a million people while she was a board member.”
Our deepest sympathy is extended to Stephanie’s loved ones including her husband, Allan, her children and grandchildren.
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A 23-year-old woman in Hayward sought housing and said she needed help to feed her dog. She also asked if we had any resources to support the LGBTQ community. Staff referred her to the East Bay SPCA Pet Food Pantry, General Bay Area Legal Aid and the LGBT National Hotline.
Click here to read more 211 call examples from January.
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211 By the Numbers - January 2022 |
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211 Alameda County
6,632* conversations handled
8,931 referrals provided
*Includes 121 calls for Covid-19 testing and vaccine appointment scheduling.
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Demographics
70% female
26% single mothers with minor children
51% living with disabilities
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Conversations handled reflects both calls and two-way texts to 211.
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Average Call Length
7:24 minutes
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Average Wait Time
6:54 minutes
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Services Database
118 agency record updates
249 program record updates
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Housing Database
53 units added
1,930 records updated
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"211 staff provided me with clear information. She had great patience and I appreciate her help. Thank you."
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AHIP (AIDS Housing Information Project) |
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AHIP (AIDS Housing Information Project) offers housing and human services resource referrals to People Living with HIV/AIDS via a designated phone line and through one-on-one, in-person assistance at clinics and AIDS Service Organizations.
Last month, AHIP completed 131 calls and 6 face-to-face meetings with clients, provided 396 housing referrals and 118 referrals to services. AHIP completed 5 site visits and assisted 1 client with Coordinated Entry System navigation and document readiness. Year to date, AHIP has provided assistance to 254 unduplicated clients.
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29 community web-based meetings & calls attended
36,389 website page views
10,420 website sessions/visitors
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Thank You to Our Partners |
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Partner Spotlight - Roots Community Health Center
Black history is more than just a month. It's a lifelong commitment to the continuous cycle of learning the overlooked contributions of the past and present. This year's national Black History Month theme is Health & Wellness.
Roots Community Health Center was co-founded in 2008 by Ophelia Long, RN, and Noha Aboelata, MD. Roots started out as a two-person volunteer mobile operation conducting home and facility visits for Oakland's most marginalized and most vulnerable. Roots Community Health Center addresses the root causes of health disparities and improving outcomes for people impacted by systemic inequities.
Based in Oakland but with health centers throughout the Bay Area, Roots provides medical and behavioral health care, workforce enterprises, housing, outreach, and advocacy.
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