‌	February 2022

District Solar Installation Kicks-Off Last summer, the District's Board of Directors adopted a Carbon Neutrality Regulation that set an industry-leading standard for achieving carbon neutrality by the end of 2027 (18 years ahead of the State target). Using grant funds awarded in 2020 by CalOES, the District will be able to completely offset the office building’s annual energy use. Construction started in January 2022 and will be finished this month.    This project includes 60 solar panels as well as 18 battery modules. In the event of a power outage, critical circuits, including those that serve lights, desktop computers, alarms, and servers, will continue to run and allow District staff to provide the high-quality customer service and potable water that our community counts on.   New local solar will make our facilities more resilient to PG&E’s Public Safety Power Shutoffs, and is a critical step forward in our continuous efforts to plan for our future and operate with an environmentally and fiscally responsible mindset.  CONTINUE TO FOLLOW THE DISTRICT'S 2022 PROJECTS AND UPGRADES ON OUR WEBSITE

Customer Arrearage Relief As part of the Federal COVID-19 relief package, the California State Legislature allocated $985 million to the State Water Board to provide relief to community water systems for unpaid water and wastewater bills accrued between March 4, 2020 and June 15, 2021. At the beginning of October, the application portal was opened, allowing water agencies to apply for funds, at which time, Diablo Water District applied on our customers behalf. Throughout the pandemic, the District has remained committed to maintaining proactive- communication with our customers, encouraging payment plan options to those with past due balances. Although the Statewide water shutoff moratorium expired on December 31, 2021, the District has held off on water shutoffs for non-payment until these state funds were received and eligible accounts were able to enroll in a payment plan. The District will resume water shutoffs for non-payment in April.          Last week, District Staff mailed out letters to all eligible customers receiving financial assistance from this program. Our staff continues to proactively put customer service at the forefront by encouraging payment plans instead of having to turn water services off. We strive to help those who have been economically impacted during the pandemic and have fallen behind on their bills. Please call our office with any questions at (925) 625-3798.

YOU, OR SOMEONE YOU KNOW, MAY BE ELIGIBLE FOR ASSISTANCE WITH THEIR UTILITY BILLS. CLICK HERE FOR ADDITIONAL RESOURCES.

Fix A Leak Week - Flip Your Flapper Join us for this VIRTUAL event to encourage our community to focus on finding and fixing water leaks! WHEN? Week of March 14th - join us on Facebook for this event! WHO? Leak detectives like YOU! This event is sponsored by EPA WaterSense. WHAT? An annual event for customers to find and fix leaks in their homes, yards, and workplace. This year's focus is on Flip Your Flapper! WHY? About 1 trillion gallons of water is wasted annually nationwide. Household leaks are no joke, and your family can save up to 10% on your water bill simply by identifying (and fixing!) leaky culprits such as shower heads, toilets, and irrigation.

JOIN US ON FACEBOOK TO PARTICIPATE IN THIS VIRTUAL EVENT

We love hearing from you. Contact us at customers@diablowater.org or (925) 625-3798 

UPCOMING MEETINGS & EVENTS

February 23rd – Regular Board Meeting  March 9th – Special Board Meeting  March 14th – Fix A Leak Week (Virtual Facebook Event)

Office Hours: Monday – Friday, 8 a.m. – 5 p.m. (closed 12-1 p.m.) Emergencies: 24 hours / 7 days per week Phone: (925) 625-3798 • Email: customers@diablowater.org Mailing Address: P.O. Box 127, Oakley, CA 94561 DIABLOWATER.ORG