Provider Connection
December 2021
We encourage you to share this information with others in your practice. If you have any questions or need assistance, please refer to our Administrative Manual for Participating Providers or feel free to contact us.
New Member ID Cards
The No Surprises Act (NSA) was enacted to protect patients from surprise medical bills for some services rendered by non-participating providers. As part of the NSA, health plans are required to include applicable deductibles, out-of-pocket maximums, and other information on member ID cards.

In the next few weeks HMAA will issue new member ID cards, which will reflect plan benefits and a QR code for online viewing of deductible and out-of-pocket maximum information effective January 1, 2022.
Here’s how to view the QR code information on the new ID card:

  1. Open the camera app on your mobile device.
  2. Point your camera at the QR code on your ID card.
  3. Tap the pop-up link to the website that appears on your screen.
  4. Your device will automatically open the website, where you can view your deductibles and out-of-pocket maximums.
Updated HMAA Medical and Drug Plan Documents
Updated 2022 versions of HMAA medical and drug plan documents will be available through Online for Providers and at hmaa.com/plandocuments no later than December 31, 2021.
COVID-19 Testing, Prevention and Treatment 
Members will not be responsible for copayments, coinsurance, or deductibles related to vaccines or medically necessary COVID-19 testing until the Public Health Emergency ends on January 15, 2022, or unless DHHS declares otherwise.

COVID-19 treatment is covered at 100% for HMAA members. For our other clients, coverage is based on the Plan’s inforce schedule of benefits.
Credentialing/Recredentialing Tips
HWMG understands that the credentialing process can be challenging. Here are tips to help get your practice credentialed or recredentialed timely.
 
  • When you receive a credentialing request from HWMG or our vendor CAQH, please be sure to respond promptly to ensure your credentialing evidence does not expire. A Credentialing Application (or Recredentialing Verification Form) and Attestation should be signed up to 180 days before your credentialing due date.
 
  • If you renew your liability insurance, board certification status, or CSC/DEA certificate, please submit the supporting documents timely to prevent delays in the verification and review process.
Updates to Practitioner or Practice Info
Please keep HWMG updated with changes to your practice information. This includes billing and mailing addresses (especially suite numbers), phone numbers, and email addresses. If we do not have current information on file, there will be a delay in receiving updates and other important information from us.
If any information needs to be updated, please submit a Provider Add, Delete or Change Form.
Need Assistance

If you have any questions, please contact us Monday through Friday, 8 am to 4 pm HST. 
For credentialing inquiries:

Credentialing
Phone (808) 791-7518
Toll-free (800) 621-6998 ext. 518
Fax (808) 535-8318
For other inquiries:

Provider Relations 
Phone (808) 791-7557
Toll-free (800) 621-6998 ext. 304
Fax (808) 535-8314