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Recruiting Digital Literacy Coaches and Member Learners
ARPA Project 6.05 - Member Tech Literacy
Project Summary
Like HCBS providers, many HCBS-enrolled members could benefit from greater use of electronic systems. Every day we are all expected to adopt new technologies that improve our lives and help us to access the things we need, including our health care. This includes accessing doctor's portals, utilizing email and text messaging reminder systems for appointments, or receiving services through expanding telehealth and telemedicine options.
Under this project, HCPF has contracted with the Center for Inclusive Design and Engineering (CIDE) to understand the technology literacy landscape for members served through Long-Term Services and Supports (LTSS) and identify best practices for effective instruction in achieving desired outcomes including increased digital literacy and use among LTSS members. The outcome of this work is the development of a Digital Literacy Program aimed at improving the digital literacy skills of Health First Colorado members so they may better access online health information and services. This training program is designed for guided facilitation from trained Digital Literacy Coaches.
Examples of topics covered include:
- Understanding Security Risks
- Navigating to Digital Health Resources
- Utilizing Website Portals
- Troubleshooting Your iPad
All participants in this program (coaches and learners) will receive an Apple iPad to use for the entirety of the pilot. The device will be theirs to keep once the program has been completed.
We are excited to announce that we are actively recruiting Digital Literacy Coaches and the members they work or live with to participate in this pilot.
Who is Eligible
Active HCBS members and their coaches (providers, advocates, family, friends) with broadband (high speed) internet access.
If you do not have broadband access and would like more information about how you may be able to obtain it, visit the Governor's Office of Information Technology's Broadband Office.
The Role of the Digital Literacy Coach
The roles and responsibilities of a Digital Literacy Coach include facilitating and guiding your training participants through the courses of the digital literacy curriculum successfully. It is essential for Digital Literacy Coaches to harness a person-centered mindset when coaching their participants. What we mean by person-centered mindset, is valuing the importance of providing a tailored learning experience based on your participants' preferred learning styles, abilities, and prior knowledge.
For information about Digital Literacy Coach requirements, including time commitment, required skills, the coach onboarding process, and a schedule of training sessions, see the ARPA 6.05 portion of the ARPA Grants webpage.
Member (Learner) Commitment
- Coaches will be responsible for coordinating with learners, including determining what days and times of the week work best for digital literacy coaching.
- Coaches must have access to learners already interested in participating in the program.
- Before they come to the first training session, coaches should have already talked to potential participants and described the main points of the curriculum to learners, including information like:
- Coaches and members (learners) will meet twice a week.
- Courses may discuss topics such as: how to use an iPad; how to be safe online; how to send an email; how an iPad can be used to support access to health care.
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