It is our chance to make a great FIRST IMPRESSION!

We must keep the stores set up for success!

When we leave the store are the:

Have you shared with the Paint Department Supervisor how they

are organized and where they can find the fastest moving chips

and cards?

Communicate with Lowe's store associates on the extra

inventory of color chips, color brochures, and selling aids

Ensure associates have the authority to maintain the look of the ColorWall

While most resets are completed on time, with no issues, I wanted to outline a few problems that have come up

 

Old color center removal – the reset must be completed by 3PL in one night. In some cases, reset teams are removing the old color centers one night ahead, leaving no color chips for a day. Solution: Communicate with the MST manager that color chips are required to sell paint. Removing the old color centers a day or days ahead will affect the sales of the paint department. The reset requirements are listed in the project details by Lowe's.

 

The 3PL vendor doesn't show as scheduled – The 3PL vendor must communicate schedule changes (Covid) with stores – MST. Solution: If contact is not made, the MST manager or MST District Manager should contact the Lowe's Project Manager and Project Analyst for updates.

 

Rack not completed, parts missing, items broken – The 3PL has the direct line of Innovative Marketing for assistance and to order any missing parts. The shipping pallets of the Colorwall are checked multiple times by a QA team at Innovative before leaving the facility. In many cases, parts are missing due to a misplaced box. Solution: ask MST or 3PL to review their work area for a misplaced item. 3PL or MST can contact Innovative Marketing for replacement parts. I will review your survey answers and order them IF NEEDED with Innovative. Installation of replacement parts is by 3PL or MST.

 

Color Chips not filled – 3PL has bid the project to include chip filling labor by the 3PL vendor. Solution: Communicate to MST Manager - Chip Filling for the new Colorwall reset is not the job of the SSR. The only chips an SSR should fill are Flex Space per directions on best practices.