Broadvoice Introduces CXHub: A BPO Marketplace for Labor Outsourcing

LOS ANGELES AND NASHVILLE—October 12, 2023—Broadvoice, a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market enterprises and business process outsourcers (BPOs), announced their new program, CXHub, in partnership with ArenaCX, during Customer Contact Week in Nashville.

With CXHub, businesses have access to a marketplace of nearly 200 pre-vetted BPO providers to quickly and affordably meet their CCaaS and other business outsourcing needs, whether to streamline operations, improve daily workflows or scale for seasonality.

CXHub helps businesses address labor needs and staffing challenges caused by seasonality, emergencies, changes in call volume, staff shortages, skills gaps and more by finding best-fit outsourcing in a variety of industries, locations, capacities, functions and languages. Once the business has discovered its perfect-fit BPO partner, the CXHub team manages all elements of the experience, including needs analysis, requests for proposals, contracts, onboarding and more.