September News

Ba-de-ya-de-ya-de-ya Dancing in September

(It's everyone's favorite song about September,

so click play on the video and get up and dance!)

Removing duplications

Update all charts if you make a seating plan change

Mismatched seats

The present and future of season tickets

Support contact info

Don't see double! Remove customer duplications

It's easy for anyone to accidentally create a new customer record when making a sale - even the customer may do it! If you have a bunch of duplicate customer records, though, then you could have sales records attached to each name. It just ends up being double trouble for your box office.

Make sure you remove your duplications on a regular basis! Here is how!

And in case you are wondering who that two-headed monster is: it's Peggy Dillon's identical twin daughters many moons ago!

A seating plan change will not take effect until you do this...

If you make minor changes on a seating plan (like removing a couple seats, adding ADA seat designations, or changing price categories, it will not reflect on the seating chart attached to the show, until you complete this action.

After your changes are done, highlight the seating plan (Tools | Seating plans) and click the Update all charts based on this plan button. Wintix will look for any show that has that chart and update them all.

Seat mismatch?

An example of a seat mismatch would be someone bought seats A-40 and A-41 for a performance. If there is an issue with an internet connection to the server when the record is created, the server might not get the complete information from the seating chart. So the sale would say that the patron had both seats, but show only one of the seats that was sold on the chart. 

In the sales record, you will see the message Warning: tickets sold do not equal seats on the chart.

To learn more about this and how to fix it, click here.

The present and future of ticket subscription programs

Some say that theatre subscriptions are suffering since the days of COVID. Some say it's only older patrons who now want season tickets. Some theatres report their subscription numbers have actually gone up in the last few years.

We found a couple of interesting articles about subscription trends we want to share with you. And we hope you will share your experiences, practices, goals,and plans regarding your subscriptions with us.

We listen carefully to how our clients do - and want to do - business when we are building and upgrading our software. Your views and needs can help us meet those goals and make your software work smarter for you.

Here are a couple articles you may want to read:

Hitting Theater Hard: The Loss of Subscribers Who Went to Everything. The New York Times.

Note: NYT is a subscription that allows a certain number of free articles each month. We also put the contents of this article on our Help Desk.

Subscription Numbers Have Plummeted Across the Country But There Might Be Hope. Broadway World.

Support Hours. Support Phone Numbers.

Just a reminder that our regular support hours are:

• 8 am - 5 pm Pacific Time. Monday through Friday.
• We are open for emergencies after regular hours and on weekends.

An emergency means:

• You cannot sell or print tickets
• You cannot access Wintix
• Your Webtix online ticketing site is down
• You can't scan tickets at the time of your performance

Please use our support number 831-920-1254, not any personal numbers you may have in your phone for our staff and support members.

• We've had our new(ish) phone system for quite awhile now but you may have personal mobile numbers stored in your contact list from before that time.
• When emailing only use the following email addresses:  support@centerstage.com, david@centerstage.com,  dj@centerstage.com, peggy@centerstage.com and diane@centerstage.com. Center Stage Software has removed our former email addresses with @gmail.com. If you have saved any of our former email addresses with @gmail.com, please delete these from your contact list.

Thank you for being considerate regarding our hours and numbers!