UHC Medical Record Request
This is to inform you that upon receipt of the UHC letter for Medical Record Request, you have the responsibility as a caregiver to respond promptly. We are doing our job as a delegated entity to submit reports on your behalf. This investigation is conducted by UHC QA Department to make sure their member is receiving adequate care. As a certified CCFFH, you are regulated by the CTA / Dept. of Health. You signed a contract with Medquest and the HMOs, therefore there are rules to follow. It's not All Island CMC or your CM's job to come and collect requested records from your home. We provide you with either a courtesy call, email, or text message and you are expected to respond in a timely manner. Deadline is stated in the letter. I urge you not to wait for the deadline, as I need time to compile all the records. This is a team effort, the CM has their portion as well as yours. If our multiple efforts are being ignored, as the Quality Assurance Director and the Administration of All Island CMC, I must report. Let's work together, communicate with me or your CM to avoid future problems. All CCMAs are having these types of MR request, you are not being singled out by AICMC. Thank you for your attention and assistance. Feel free to contact me on my Cell at 808-358-8964 for further questions & concerns.
Best Regards,
Elsa P. Talavera
Lynette Carson
| 
