February 25, 2021
GPA Valued Customers:
As an urgent reminder, all empty or loaded containers entering or leaving Garden City Terminal “must have” an associated PIN number. PIN numbers for empty and loaded container returns are just as important as PIN numbers for empty and loaded container pickups. Given the current and expected future gate volumes at Garden City Terminal, the failure of a truck driver to have a PIN number for their container slows the automated gate process at all Garden City Terminal truck gates.
Drivers who provide a PIN number when asked are processed in 9 to 10 seconds on average. Drivers who do not provide a PIN number when asked are processed in 22 to 23 seconds on average.
The failure of a truck driver to provide a PIN number once requested may result in the driver being issued a “trouble ticket” which would slow the gate process even further.
We appreciate your kind cooperation in this matter.
Should you have any questions, contact the Customer Service team at 912- 963-5526 or csv@gaports.com.
