Welcome to our new monthly e-newsletter - "Customer Matters." Here you'll find useful information about Wake Forest Power programs, services, activities, projects, special events and more!

Wake Forest Power (WFP) customers now have faster, easier and more convenient ways to pay their electric bills thanks to new online and phone payment options.

Customers can pay their bills and review usage history online via a new and improved customer portal. The new online platform allows customers to:
 
  • pay electric bills with credit cards, debit cards, or bank account and routing number;
  • make one-time payments or set up recurring automatic payments;
  • receive email reminders and emailed receipts of payment;
  • view consumption and account information;
  • view and download current and past utility bills;
  • opt out of mailed paper bills; and
  • manage multiple utility accounts with one user profile.
 
An online Customer Portal Guide offering step-by-step instructions is available.

Customers also have the option of paying via an automated phone system. To make a payment, call 833-415-0541, then follow the prompts to provide your electric account number and credit/debit card number. Accounts will then be updated to show the payment information and the new balance.

If our online and phone payment options don't appeal to you, then take a moment to review our full array of Utility Bill Payment Options, including Pre-Pay Power.
Follow us on Facebook, Twitter & Instagram

Wake Forest Power (WFP) is now utilizing Twitter and Instagram, in addition to Facebook, to bolster its outreach efforts and connect and engage with customers via social media.
 
WFP’s Facebook, Twitter and Instagram names are the same: @WakeForestPower.

WFP customers are urged to follow WFP on one or more of these platforms - and Nextdoor - to stay informed about customer programs and services, community initiatives, special events and more. 

The American Public Power Association (APPA) has awarded its Reliable Public Power Provider (RP3®) Diamond Award to Wake Forest Power (WFP) for providing customers with the highest degree of reliable and safe electric service.
 
The RP3 award recognizes public power utilities that demonstrate proficiency in four key disciplines: reliability, safety, workforce development and system improvement. Criteria within each category are based on sound business practices and represent a utility-wide commitment to safe and reliable delivery of electricity.
 
The highest of the three recognition levels, “Diamond Level” designation means WFP met 98-100 percent of the criteria for providing consumers with the highest degree of reliable and safe electric service. One of 274 of the nation’s more than 2,000 public power utilities to earn the designation, WFP has attained RP3 status continuously since 2007. The designation is active for three years, after which time a utility must reapply.
 
Wake Forest Power earned an additional reliability recognition for minimizing the amount of time the average customer spent without power in 2020. The average WFP customer spent only 57 minutes without power last year. By comparison, the national average is approximately 112 minutes.

Fortunately for Wake Forest Power customers, power outages seldom occur. Yet when they do, customers need only to call 919-761-7899 and follow the prompts to quickly notify WFP that their electricity is out.

When you call the outage reporting number, WFP's Outage Management System (OMS) attempts to identify the telephone number from which you are calling and match that number to your account. As long as WFP has the number in its system, the OMS will recognize the customer. If WFP does not have the number, or if the number on file is wrong, information pertaining to your account will not be found.
 
WFP strongly encourages customers to make sure they have provided accurate contact information. More specifically, customers are urged to register up to two phone numbers associated with their account.
 
WFP customers can update their outage phone numbers by calling the automated phone system anytime at 919-761-7899 and following the automated selection or by calling the customer service department at 919-435-9478 during normal office hours (Monday-Friday, 8 a.m.-5 p.m.).

The Town of Wake Forest is making it easier for residents to pay their utility bills thanks to a new payment drop box installed in front of the Alston-Massenburg Center, 416 N. Taylor St.
 
Designed to provide easier payment access and reduce trips to Town Hall, the drop box offers a convenient payment option for residents wishing to pay their Wake Forest Power bill and/or Raleigh Water bill. Payments deposited in the drop box after 8 a.m. Monday through Friday will be processed the next business day. The Town will mail receipts upon request.
 
Please note: The Town of Wake Forest does not accept Wake County property tax payments. Residents are encouraged to make those disbursements at the Northern Regional Center, 350 E. Holding Ave.

The Customer’s Guide to Wake Forest Power is an excellent resource for our nearly 7,000 residential and commercial customers.
 
This full-color, 24-page handbook provides useful information about all things related to Wake Forest Power, including how to establish electric service, ways to protect your power, the utility’s various payment programs, energy savings initiatives, plus much more.
Stay In Touch
You have received this e-mail because you are subscribed to E-News – part of the Town of Wake Forest’s e-mail subscription service. E-News keeps you up-to-date on Town of Wake Forest news, information, events and services. If you believe you have been subscribed in error, or would like to cancel your subscription to The Week Ahead, you may unsubscribe below.
 
If you have questions or comments about the Town of Wake Forest website or E-News, please contact Bill Crabtree by email or call 919-435-9421.