AHCCCS Update - Abuse & Neglect Prevention Task Force
Applicable To: Mercy Care Complete Care, Mercy Care Long Term Care, Mercy Care DD, Mercy Care DCS CHP, Mercy Care RBHA and Mercy Care Advantage
This communication was sent by AHCCCS to provide an update on the Governor's Abuse & Neglect Prevention Task Force. As you may recall, the Abuse & Neglect Prevention Task Force convened in response to Executive Order 2019-03 to ensure the health and safety of Arizona’s most vulnerable citizens. The Task Force examined a broad range of concerns and opportunities aimed at enhancing the prevention of abuse and neglect.
To this end, a Caregiver Resource Guide has been developed by the Caregiver Stress and Burnout subcommittee and posted to the AHCCCS Website. See Resource links below. A Spanish version of this resource is being prepared and will also be posted to the AHCCCS Website once finalized. The guide can be found in the following sections of the AHCCCS Website:
Additionally, the AHCCCS Workforce Development Policy 407 has been amended to require contracted health plans to ensure subcontracted provider organizations offer training and resources to assist professionals and family caregivers with managing stress and burnout. The AHCCCS Medical Policy Manual (AMPM) Policy 1630 - ADMINISTRATIVE STANDARDS also requires newly hired case managers to be provided orientation and training on resources related to caregiver stress and burnout. Lastly, AHCCCS requires health plan Workforce Development Administrator staff to ensure that providers have access to and are in compliance with resource and training programs to assist professional and family caregivers to prevent and manage stress and burnout.
We appreciate your continued assistance, support and cooperation!
