Strong leaders are not micromanagers - it’s a waste of time and energy for everyone. The leaders' responsibility is to support their team members and give them the tools to succeed in their roles and ultimately create success for the business. If you want your staff to work like they own it, then you have to treat them like they own it. "Owning it" means approaching one's role with zeal, commitment and pride.
Your team members, who work like they own it, need to be empowered, informed, challenged, involved, motivated and appreciated. The most difficult one for many managers to effectively implement is to make their staff feel empowered. Lack of empowerment kills morale and ultimately affects the customer’s service experience.
If you are a leader and are reading this, I have three words for you - Empower your staff. Use every opportunity you can to engage your team to make decisions. If you really want your team to be engaged, then you will empower them, inform them, challenge them, motivate them and appreciate them.
