Farmington Chamber Newsletter

February 9, 2022 Chamber Newsletter

Congratulations to our 2021

Business of the Year

Robbin's Heating and Air Conditioning!

Since our humble beginnings in 2003, we have grown organically. Our founders, Steve and Michelle, both born and raised in Farmington, NM, began the company as a team, and it’s with such comradery and a mutual appreciation for hard work that has allowed us to succeed over the years. All of our employees are trained in customer service, and our HVAC technicians are NATE–certified. A business is a partnership, and we foster our partnerships with home and business owners by providing outstanding workmanship and customer service. Let us take care of your heating and cooling needs in our hometown.

1001 Farmington Ave.

robbinshvaconline.com

Click here to see the 2021 Chamber Annual Report

Red Rocks Roadhouse Valentine's Menu

Los Hermanitos Romantic Dinner with your Sweetheart

Tendencies when Interviewing Candidates

Last month we talked about the value of communicating to our employees through documented evaluations. This month we’re going to review tendencies or biases that may occur when writing an evaluation or interviewing a candidate.

Early in my career, I was assisting an agency hiring an accountant. As the interview progressed, I realized I was focusing on hiring a candidate who had characteristics and skills like mine instead of the job skills necessary for the accountant position. This is called Similar-to-Me Bias. Primacy Bias is the raw first impression of your initial candidate whose positive traits tend to stand out above the others. On the flip side, Recency Bias is recalling the skills of the most recent candidate more clearly than earlier ones. A fourth tendency is Contrast Bias. This is when a candidate’s skills are weak, so other candidates may appear to be more qualified than they are. The Halo Effect is when a hiring manager perceives the candidate positively based on a single characteristic, like a degree from a prestigious college. In contrast, the Horn Effect is when a hiring manager perceives the candidate in a bad light based on a single characteristic, for instance being overweight.

Ways to avoid these tendencies include 1) becoming aware that we have them, even unconsciously, 2) taking notes during each interview - which must not include personal comments even if the candidate tells you, like “has 4 kids,” or anything about a protected class like age, race, etc., and 3) determining the skillset necessary for the position and focusing on those in your notes.

Breathable Moments Travel Update!

Vacationing & Omicron.

It's not easy to make vacation plans in the pandemic world, but it can still be worth it!

Breathable Moments Travel Newsletter!

The Manchester Agency

Farmers Insurance

The Manchester Agency Inc. is dedicated to making sure our clients are getting the protection they need by taking the time to answer any questions you may have. Emphasizing on yearly customer reviews, we ensure that you are educated on your policy options.

Stop by our new location at 800 E 30th St Building 4 Unit B Farmington NM. With over 50 years of combined insurance industry experience, our team has the knowledge to help you better understand your coverages.

Visiting Angels of SW Colorado Receives

2022 Best of Home Care®

Leader in Experience Award

Visiting Angels announced today that it received the distinguished 2022 Best of Home Care –Leader in Experience Award from Home Care Pulse, the leading firm in experience management for home care. The Leader in Experience Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Experience, Visiting Angels is now recognized among the top 10% of home care providers participating in the nationwide Home Care Pulse Experience Management Program.

This accomplishment demonstrates Visiting Angels long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Visiting Angels clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Visiting Angels received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Visiting Angels management team set goals to reach the highest level of Experience possible.

“The Leader in Experience designation is a reflection of the amazing team we have at Visiting Angels, it shows the level of excellence that is carried out every day by the caregivers, and staff in caring for the clients and for one another. This is not an easy designation to receive, especially during a pandemic, so this just shows the dedication of our care specialist in the field and in the office,” says Michelle Johnson, CEO.

The Best of Home Care – Leader in Experience Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Todd Austin, President of Home Care Pulse. “When we see agencies like Visiting Angels that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. Visiting Angels has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”

To find out more about Visiting Angels commitment to experience, please visit visitingangels.com/southwestcolorado or call 970-264-5991