Dear Security Partners Dealer:

We hope you have heard the exciting news that COPS Monitoring has acquired the wholesale business of Security Partners and that an upgrade to your monitoring will occur in the coming months. Since the acquisition at the end of May, we have sent email notices and made phone calls to each Security Partners dealer. This letter is further effort to ensure you stay informed about the upgrade process every step of the way. To that end, we have also setup the following web page:


There, you will find a copy of the email notification and press release announcing the acquisition. We have also included a contact form to request information, or you can email SPmigration@copsmonitoring.com with any questions. New information will be posted on this page when it becomes available, and notifications will be sent by email. 

If you did not receive the acquisition announcement email, we encourage you to subscribe using the button on the migration page to receive important updates.

ALL FUTURE NOTIFICATIONS WILL BE EMAILED AND POSTED ON THE MIGRATION PAGE.

To preview what COPS has to offer your company and your customers, we invite you to browse our website (copsmonitoring.com).

COPS Monitoring and Security Partners are working together to migrate your data and subscriber monitoring from its system to COPS’ proprietary Generations monitoring platform and we are meticulously processing your data for compatibility. The data verification process is already under way, going well, and we anticipate that this process and your accounts will be monitored from the COPS platform within the next 6-10 weeks.

Along with the upgrade of your monitoring to COPS’ network of 6 UL listed centers, you will also have unlimited access to MPower, our account management platform. MPower is intuitive, easy to use, and powerful. We are preparing webinars for you and your staff to give you an overview of all it has to offer. Notification of these webinars will be emailed and posted on the dedicated migration page listed above.

If you feel you or your team requires additional help understanding MPower, COPS’ dealer support staff, sales, and dedicated Account Executives are here to help and provide personal 1-on-1 assistance.

We are extremely excited about welcoming you to the COPS family, and we look forward to contributing to your success by delivering exceptional service and a stable foundation on which you can continue to grow your business.
Updates since our June 3rd email:
 
1. Your Dealer Number will be changing once on the COPS system. You can request your new dealer number by emailing spmigration@copsmonitoring.com, or it will be provided to you at a later date.

2. To avoid conflicts with pre-existing receiver prefixes already in use at COPS, receiver prefixes will be changing. As of now, ONLY the account number prefix is changing, NOT the last 4+ digits. You will not have to reprogram accounts as the result of changing receiver numbers.

  • Rest assured, this will not affect the receiver phone numbers or IP addresses you use today (if there is an exception, we will contact you).
  • Receiver prefix changes will only occur to avoid conflicts with pre-existing receiver prefixes already in use at COPS.
  • We will provide a list of affected accounts that will include the old prefix/account, the new prefix/account, and the subscriber name.

3. At some point in August, it will become necessary to lock the Security Partners Manitou monitoring database. This will prevent the addition of new accounts, deletions, and changes.
  • Locking the database allows us to carefully reconcile both databases to ensure nothing is missed in the conversion
  • You will receive at least one week's notice via email
  • The reconciliation period should be no longer than two weeks
  • New customers can then be added to the COPS Generations system
  • Adding, changing, or deleting accounts can be performed on MPower or by our data entry department via fax (856.629.4043) or email (dataentry@copsmonitoring.com)

4. Soon, you will receive access to COPS’ MPower Dealer Access.
  • We will email you your temporary credentials
  • We will provide one admin-level user (they should change it once logged in)
  • Recorded overviews of MPower will be available and links placed on the migration page.
  • Individual training can be scheduled. More info to follow.
  • Subscriber Access is also available. More information to follow.

5. Your rates will remain the same, but the look and feel of the invoices will change
  • New invoices will begin no sooner than the invoice for October services, and may not happen until the invoice for November services
  • A sample of the new invoice format will be emailed to you and/or posted on the migration page

THANK YOU FOR YOUR ATTENTION REGARDING THIS UPGRADE, AND
WE LOOK FORWARD TO SERVING YOU ON OUR GENERATIONS PLATFORM IN THE NEAR FUTURE!
ATTN: Companies With Multiple Dealer Numbers:
Though you may have only received this email once, please note that this notice and pending monitoring upgrade applies to all of your subscribers monitored at Security Partners (regardless of dealer account).