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Innovative, Single-Source Voice & IT Solutions
Serving the DC Region for 40 Years
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Connect with us
(703) 321-3030
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A Message from the President |
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In this issue, we address some of the ways organizations can approach technology to be more productive and improve the customer experience no matter what the workplace challenge…
- We put the spotlight on our latest Cloud offering… RingCentral MVP Cloud Service. It’s everything you need in one great app: All-in-One Phone, Team Messaging, and Video Conferencing.
- Getting the most out of your CRM requires that you integrate it with your Business Voice applications. Now you can seamlessly integrate your CRM with TCI’s Mitel and RingCentral systems.
- Broadband Service is faster than ever… Do you have the best service & pricing for your business? Remove all doubt. Contact TCI.
- MiContact Center Business is flexible enough to tackle any customer engagement challenge and grow with you as your customer sales, service, and support needs evolve.
- Your business has its own needs and distinct workflows, and the path you take to the cloud will be just as unique. Our new e-book will help you discover which path to the cloud is best for you.
Contact me today to discuss how TCI’s products and services can help your organization get more out of its technology investments – now and in the future.
Tom Cornbrooks, President
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RingCentral MVP Cloud Service… Everything you need in one great app |
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Last month we announced the addition of MVP to the TCI solutions line-up. Our latest Cloud offering includes an All-in-One Phone, Team Messaging, and Video Conferencing app.
MVP provides All-in-One Communications
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Phone – Get a modern business phone system with 50+ features.
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Message – Move projects forward with team messaging, file sharing, task management, and more.
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Video – Remote meetings are easier with HD voice and video, one-click join, and easy screen-sharing.
RingCentral MVP is Award Winning
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Reliable – 99.999% uptime
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Secure – Seven layers of protection
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Innovative – 250+ app integrations
Why Decision Makers choose RingCentral
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Affordable – Save 30% or more with all-inclusive monthly pricing.
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Simple to set up and use – Setup takes minutes, not days, with a dedicated onboarding specialist to ensure a smooth installation process and preconfigured phones that quickly connect to your existing internet service.
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Any device, anywhere, anytime – The RingCentral mobile app turns your employees’ desk phones, laptops, tablets, and smartphones into mobile offices, giving them 24/7 access anywhere they have an internet connection.
MVP sets up in minutes, is easy to use, and is backed up with exceptional customer support based here in the USA.
If you’re an existing MiCloud Connect customer, ask your local TCI team about Mitel’s limited-time-offer MVP migration promotions. Contact us today: (703) 321-3030 or info@tcicomm.com.
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Are You Getting the Full Value Out of Your CRM Platform? |
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Getting the most out of your CRM requires that you integrate it with your Business Voice applications. Almost all of the popular CRM services on the market seamlessly integrate with TCI’s Mitel and RingCentral systems.
Using a customized CRM? Our experienced development team can bring your customer data, phone system, and call center together…
- When your CRM is integrated with your phone system, the contact’s personal details can be set to pop up on your phone or computer screen. Imagine how much time will be saved when your people don’t need to search for important information like customer preferences and details of past transactions.
- Enhanced call functionality like click-to-dial, automated call logging, intelligent dialing, and screen pops and transfer can all be enabled and integrated with your customer data.
- Bringing CRM and Voice together makes every employee and contact center agent in your business significantly more productive while improving the customer experience.
Let’s talk about connecting your phone system and contact center with your CRM platform. Contact TCI today: (703) 321-3030 or info@tcicomm.com.
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Broadband Service is faster than ever… Do you have the best service & pricing for your business? |
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Finding ways to improve broadband connections for voice and data networking, while cutting costs, is important for the financial health and competitiveness of any business. One way to achieve fast results is to have the TCI team look over your provider’s bills and their services.
As your advocate, we recommend the providers offering the best service with the best pricing. We layout all the options so you can make a well-informed decision to meet your unique needs.
Based on our continuously updated knowledge of the leading broadband providers’ product and service offerings, here's our approach...
- Undertake a thorough review of your services, invoices, agreements, and providers.
- Evaluate your spending, find better deals and service arrangements, and uncover savings.
- Layout all the alternatives and offer recommendations with a clear projection of your savings.
- Implement your choices by acting as your agent to place orders with the service providers.
- Track installation progress and manage escalations.
- Provide a single point of contact for all your voice, data, and Internet needs.
Our decades of experience with the leading carriers, cable companies, cloud providers, and manufacturers put TCI in a trusted position to assist in sourcing best-fit solutions for your business.
Make sure you have the latest services, the most responsive support, and the best pricing. Contact us today at (703) 321-3030 or info@tcicomm.com.
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Improving Customer Experience with enterprise-grade MiContact Center Business |
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Major shifts in customer expectations have brought new challenges to the way your business delivers customer experience. 90% of consumers check your website before interacting with your company, and most customers would rather interact through digital channels like web chat, SMS, chatbots, and social media.
Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them, while giving agents and supervisors the tools to manage today’s omnichannel customer journeys.
Key Benefits
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All-In-One Simplicity – Everything you need to operate a world-class customer experience center including built-in Workflow Designer, Speech IVR, AI-powered Chatbots and Agent Assist, Interaction Recording, Quality Management, Workforce Management, Historical Reporting, and Real-Time Dashboards.
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Design with Ease – Leverage an intuitive drag-and-drop interface to create sophisticated interaction flows for all media types without complex programming.
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Effortless Administration – Provision and manage users from all business units through the administration interface, reducing deployment time from days to minutes, without the need for IT involvement.
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Increase Productivity – Agents manage simultaneous interactions on a variety of channels through a unified web-based desktop or work directly from within the CRM. Fewer applications to switch between means greater agent productivity.
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Infinite Extensibility – Integrate seamlessly with existing systems using our REST APIs and easily add non-traditional channels like WhatsApp, WebRTC video, and IoT events into your workflows.
From small, simple call centers to the largest, most sophisticated contact centers, MiContact Center Business is flexible enough to tackle any customer engagement challenge and grow with you as your customer sales, service, and support needs evolve.
TCI is ready to support your changing contact center arrangements with technology and services that strengthen customer relationships. Contact us today at (703) 321-3030 or info@tcicomm.com.
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Migrating to the Cloud… The easiest way to simplify your business communications |
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Your business has its own needs and distinct workflows, and the path you take to the cloud will be just as unique. Our new e-book will help you discover which path to the cloud is best for you, and how the cloud’s unique benefits – reliability, agility, and simplicity – and affordable monthly pricing can work for your business.
Learn why migrating with Mitel and our new UCaaS partner RingCentral is your easiest and most effortless way to connect with the cloud.
Connect Your Workforce
Migrating to the cloud gives you the best foundation for supporting the growing shift to hybrid work models and driving engagement with both employees and customers. Give your employees the tools to do their work, their way, supported by the best solution out there.
Support Your Customers
Enhancing employee experiences with your technology is a small change that has a big impact on your ability to meet your customers where they are and help set your business apart.
Migration Made Easy
Your TCI, Mitel, and RingCentral teams will work closely to ensure a seamless migration experience so you and your team will be up and running in no time. You will get access to world-class features and functionality with industry-leading 99.999% uptime.
Ready to talk about your path to the Cloud?
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Need Support? Moving? Expanding?
24/7/365
Nationwide Support
(800) 824-1001
DC & Baltimore Metro
Virginia, Maryland, DC
(703) 321-3030
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