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NC DHHS Announces NC Minority Provider Information Page
NC DHHS is committed to health equity and better serving North Carolinians of all backgrounds. As part of our focus on addressing the needs of historically marginalized populations, it is important to understand whether, and how, our provider networks reflect the populations served. Research has shown that diverse provider networks lead to improved health outcomes and reduced health disparities.
In October 2022, the Department is introducing a NC Minority Provider Information Page to providers/business entities via the enrollment, re-enrollment, re-verification, and MCR application process* in NCTracks to obtain a better understanding of the state-funded and Medicaid providers enrolled in our network. This questionnaire is completely voluntary and will not be used by the state to adjudicate claims or impose requirements on providers.
The information we are collecting is largely based on the HUB (Historically Underutilized Business) designation criteria used by the NC Department of Administration’s HUB Office. It will cover the race/ethnicity, disability, gender, LGBTQ+ of the people who own/control and operate each provider. Because the criteria we are proposing is slightly broader than those used by the HUB Office, we are calling these NC Minority Provider criteria. The questions included on the NC Minority Provider Page are below.
Our goal is to track and report on the makeup of the diverse providers in North Carolina’s publicly-funded provider system. We plan to report this both in aggregate (as a group, regionally or state-wide) and individually (for instance, on an interactive map to help consumers identify providers who may share lived experience). You will have the option to opt out of having this information reported at the provider level if you do not want to participate in something like the interactive map.
Thank you for all of the work you do, and we look forward to moving forward with you on this important work. If you have questions or need assistance during the NCTracks application process, contact the GDIT Call Center at 800-866-6696.
In partnership,
NC Medicaid
*The NCMP Information Page is not applicable to Lite application types or Disaster Relief applications.
Question 1:
A NC Minority Provider (NCMP) is owned/controlled and managed by at least fifty-one percent (51%) racial/ethnic minorities, women, people with disabilities, people who are LGBTQ+, and/or otherwise socially and economically disadvantaged as defined in 15 U.S.C. § 637. Is the provider a NCMP?
- Yes
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No
- Choose not to disclose
Question 2:
If the provider is a NCMP, does the provider permit NC DHHS to report provider’s NCMP status at the provider level (for instance, on an interactive map to help consumers identify providers who may share lived experience)?
Question 3:
Is the provider certified with the North Carolina Historically Underutilized Business Office? (See https://ncadmin.nc.gov/businesses/hub)
October Provider Training Schedule Now Available
Registration is open for the October 2022 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details.
Prior Approval Medical
Thursday Oct. 6, 2022, 9:30 a.m. – 12:00 p.m.
This course shows authorized users how to electronically submit and inquire about prior approval (PA) requests for various medical services. After completing this course, authorized users will be able to:
· Submit PA requests electronically
· Conduct electronic inquiries about PA requests
Meeting Information
- Follow the steps below for audio and visual access to the Zoom online training session:Dial US Toll-Free: 833-568-8864
- Enter meeting ID: 160 318 0632
- Press the # key
- Enter meeting passcode: 7612244751
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From an internet browser, enter the URL https://gdit.zoomgov.com/j/1603180632?pwd=NWIwbnY0SjNSNXBrTEw2ZHFKcTc3dz09
Providers may choose to use the computer audio instead of dialing in.
Submitting a Professional Claim
Thursday Oct. 6, 2022, 1:00 p.m. – 4:00 p.m.
The NCTracks Provider Portal uses your NCID username and password to gain access to a secure online environment for submitting claims. This course will focus on how to submit a professional claim. After the completion of training, authorized users will be able to do the following:
- Submitting a professional claim
- Save a draft
- Use claims draft search
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Submit a claim
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View results of a claim submission
- Void and replace paid claims
Meeting Information
Follow the steps below for audio and visual access to the Zoom online training session:
- Dial US Toll-Free: 833-568-8864
- Enter meeting ID: 160 855 2567
- Press the # key
- Enter meeting passcode: 4662247181
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From an internet browser, enter the URL https://gdit.zoomgov.com/j/1608552567?pwd=Y1dwVXN6N2h5cHZWTmkweDd5M2dQdz09
Providers may choose to use the computer audio instead of dialing in.
Submitting a Dental/Orthodontic Claim
Wednesday, Oct. 12, 2022, 1:00 p.m. – 4:00 p.m.
This course will focus on how to submit dental and orthodontic claims. At the end of training, authorized users will be able to do the following:
- Create a dental claim via the NCTracks web portal
- Submitting a dental claim
- Save a draft claim
- Use claims draft search
- Submit a claim
- View results of a claim submission
Meeting Information
Follow the steps below for audio and visual access to the Zoom online training session
- Dial US Toll-Free: 833-568-8864
- Enter meeting ID: 161 503 4819
- Press the # key
- Enter meeting passcode: 7668585450
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From an internet browser, enter the URL https://gdit.zoomgov.com/j/1615034819?pwd=N1Z1MFpwY3F0ZHE3cHFHUHNBZVFrZz09
Providers may choose to use the computer audio instead of dialing in.
Prior Approval Institutional
Thursday, Oct. 20, 2022, 9:45 a.m. - 12:15 p.m.
This course guides authorized users through the process of submitting prior approval (PA) requests and inquiring about the status of previously submitted requests to ensure nursing facilities maintain compliance with Medicaid clinical coverage policy and medical necessity. After completing this course, authorized users will be able to:
- Submit PA requests
- Inquire about PA requests
Meeting Information
Follow the steps below for audio and visual access to the Zoom online training session:
- Dial US Toll-Free: 833-568-8864
- Enter meeting ID: 160 671 9537
- Press the # key
- Enter meeting passcode: 8689167334
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From an internet browser, enter the URL https://gdit.zoomgov.com/j/1606719537?pwd=aWl0UDNPcWRBMTdtMk1CRFBmaC82Zz09
Providers may choose to use the computer audio instead of dialing in.
Submitting an Institutional Claim
Thursday, Oct. 20, 2022, 1:00 p.m. – 4:00 p.m.
The NCTracks provider portal uses the NCID username and password to gain access to a secure online environment for submitting claims. This course guides users through the institutional claims process with an emphasis on Long-Term Care and secondary claims. After completing this course, authorized users will be able to:
- Enter an institutional claim
- Save a draft
- Use the claims draft search tool
- Submit a claim
- View the results of a claim submission
Meeting Information
Follow the steps below for audio and visual access to the Zoom online training session:
- Dial US Toll-Free: 833-568-8864
- Enter meeting ID: 161 390 7428
- Press the # key
- Enter meeting passcode: 1792524549
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From an internet browser, enter the URL https://gdit.zoomgov.com/j/1613907428?pwd=bHAweVY2RDRqK1J5N0hnT05wU3NRQT09
Providers may choose to use the computer audio instead of dialing in.
Provider Web Portal Applications
Tuesday, Oct. 25, 2022, 9:45 a.m. – 12:30 p.m.
This course will guide authorized users through an overview of the enrollment, re-enrollment, re-verification, maintain eligibility and manage change request (MCR) application processes. Non-Emergency Medical Transportation Providers are encouraged to attend this training session. At the end of this training, authorized users will be able to:
- Understand the provider enrollment application process
- Navigate to the NCTracks provider portal and understand how to complete the provider enrollment application processes:
- Provider enrollment - MCR
- Re-enrollment
- Re-verification
- Maintain eligibility
Meeting Information
Follow the steps below for audio and visual access to the Zoom online training session:
- Dial US Toll-Free: 833-568-8864
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Enter meeting ID: 160 265 0915
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Press the # key
- Enter meeting passcode: 3260269718
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From an internet browser, enter the URL https://gdit.zoomgov.com/j/1602650915?pwd=TGF3bDFtWStnbkxibTdXQll1R21aUT09
Providers may choose to use the computer audio instead of dialing in.
Submitting a Dental/Orthodontic Claim
Wednesday, Oct. 26, 2022, 1:00 p.m. – 4:00 p.m.
This course will focus on how to submit dental and orthodontic claims. At the end of training, authorized users will be able to do the following:
- Create a dental claim via the NCTracks web portal
- Submitting a dental claim
- Save a draft claim
- Use claims draft search
- Submit a claim
- View results of a claim submission
Meeting Information
Follow the steps below for audio and visual access to the Zoom online training session:
- Dial US Toll-Free: 833-568-8864
- Enter meeting ID: 160 790 6482
- Press the # key
-
Enter meeting passcode: 4240305710
-
From an internet browser, enter the URL https://gdit.zoomgov.com/j/1607906482?pwd=eGR3WTdtaGkvWEJoUndhSHdzZHk1Zz09
Providers may choose to use the computer audio instead of dialing in.
Training Enrollment Instructions
Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).
Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.
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