Provider Insider Newsletter

Welcome to the first edition of the Trillium's Network Provider Newsletter. Stay ahead of the game with The Provider Insider, your go-to source for all things related to current news for Trillium Providers. From the latest news and trends to expert insights, we've got you covered. Whether you're a seasoned professional or just starting out, The Provider Insider is the ultimate resource for staying informed and staying ahead. Don't miss out - watch for monthly updates!

• Provider Happenings: Provider Knowledge and News
• Early and Periodic Screening, Diagnostic and Treatment (EPSDT)
• EthicsPoint to Report Potential Fraud, Waste, or Abuse
• In Case You Missed It 

Provider Knowledge

Beyond the Diagnosis: Community Inclusion Storytelling

—September 27, 2023

Promoting the Development & Use of Natural Supports

—October 25, 2023

Provider Happenings

Fostering Love

One Community is providing 2,000 bags for children in foster care in our catchment. The Fostering Love initiative aims to lift up the self-worth of children being removed from their homes due to abuse or neglect. Trillium is providing these bags to DSS Child Protective Staff throughout our 28 counties to give to children as they enter the foster care system.  

To a child, it is more than just a bag: it’s a dignified alternative to the current use of a trash bag or box to carry their items in. Each bag includes a soft blanket, stuffed toy, hygiene supplies, and any other personal items the child brings with them. It is hard to imagine what this is like for a child. Our hope is these items provide each child with some level of comfort for this part of their journey.  

Behavioral Health Screening Programs

Trillium Health Resources has established behavioral health screening programs to assist providers and practitioners in determining the likelihood that a member has a coexisting substance use and mental health disorder.

In order to access these free screenings, please visit our Behavioral Health Screenings webpage.

Crisis Intervention Team (CIT)

Crisis Intervention Team (CIT) training educates law enforcement officers about the signs of individuals with mental illness, substance use disorders, or intellectual/developmental disabilities (I/DD).

Click to view our CIT Brochure.

Watch this short Video to learn how and when to contact a Crisis Intervention Officer for assistance.



If you have any questions or would like to discuss a training, email CIT@TrilliumNC.org.

Early and Periodic Screening, Diagnostic and Treatment

The goal of Early and Periodic Screening, Diagnosis and Treatment (EPSDT) is to assure that individual children get the health care they need when they need it – the right care to the right child at the right time in the right setting. The benefit provides comprehensive and preventive health care services for children under age 21 who are enrolled in Medicaid giving them the opportunity to reach for the stars.

EthicsPoint to Report Potential Fraud, Waste, or Abuse

EthicsPoint is a secure and confidential system available 24 hours a day, 7 days a week for reporting suspected violations of fraud, abuse, and confidentiality breaches. You can access EthicsPoint through website submission at EthicsPoint—Trillium Health Resources or by calling toll-free ​​​​​​​

1+855-659-7660.

In Case You Missed it

Trillium Provider Directory Update

Effective May 31, 2023, our LME/MCO directory closed and was switched to our new Tailored Plan/PIHP directory that includes physical health providers.

Ongoing Communication…

Sign up to receive the Network Communication Bulletins.

Receive important announcements and Department updates here.

Re-verification Requirement

You should have received a Re-verification Notification from NCTracks and have not responded, please act now. If you do not submit the re-verification application and pay the application fee by the due date, your Medicaid claims will not be paid.

Have questions/Need Support?

If you have questions, need additional information, or require technical assistance, please contact our Network Management Department at NetworkServicesSupport@TrilliumNC.org or call our

Provider Support Service Line at 1+855-250-1539 during the hours

7:00 a.m.–6:00 p.m. EST, Monday–Saturday. 

We appreciate your commitment to helping us achieve this mission by meeting the needs of members!

Provider Insider is a newsletter for the Trillium Health Resources provider community. Please send comments and suggestions about this publication and its contents to NetworkServicesSupport@trilliumnc.org.