A one-size-fits-all phone service is great for some businesses… Until it’s not.

Microsoft Teams offers some solid phone system capabilities delivered from the cloud, but do your due diligence if you’re looking at relying on it as a complete communications service.

Fortunately, CTS and Mitel offer seamless integration to Microsoft Teams with click-to-dial, web and desktop extensions, plus a great Meetings solution. When you need to physically move between your phones during a Teams call, the process with Mitel is elegant... just a 1-button push to move between your deskphone or smart phone. Things get much more complicated with Teams working alone... Click here to see how complicated it can be.

If you need customized features now, or in the future, you may run into some limitations… Make sure you know if Microsoft Teams can connect your business with…

Since Microsoft Teams is built for general use, it may not be the best solution if your business has specific or complex phone needs.

To be absolutely sure standalone Microsoft Teams won’t adversely impact your business, contact your local team of experts at CTS as part of your due diligence: 800.787.4848 or jnolte@ctsmd.us.

Like successful businesses, the public sector is striving to modernize and reform their Voice and IT environments. But the ongoing pandemic has made it tough for many organizations to obtain funding.

Public sector administrators can deploy the new services and equipment they need by exploiting innovative financing arrangements. The main drivers that go into deciding between leasing versus purchasing Voice and IT systems include:

With CTS, Mitel and Sourcewell, you can bypass the time-consuming and costly procurement process for acquiring the technology your organization needs. Sourcewell is the municipal contracting agency that serves all member education, government, and non-profit organizations across the United States. 

CTS and Mitel have also teamed up with NCL Government Capital for innovative financing options.

Questions? Contact us for more details. CTS has decades of experience supporting public sector clients: 800.787.4848 or jnolte@ctsmd.us.

The COVID-19 pandemic has altered consumer behavior, possibly permanently. In this new, more competitive environment, an organization's ability to foster customer loyalty will determine its future.

By paying the attention to the right details, organizations can use Customer Experience to charm prospects, improve satisfaction scores and retain existing customers. When businesses focus on exceeding expectations at every step of the journey, they build loyalty - which has become just as important as the quality of a company's services or products.

E-commerce sales have skyrocketed in the last year. According to the U.S. Census, consumers spent $211.5 billion online during the second quarter of 2020, a 31.8% increase from the first quarter. This shift has caused unprecedented strains on many facets of business. Consumer expectations have changed, forcing businesses to quickly adapt their operations in order to keep their customers and elevate Customer Experience.

Businesses can leverage the rapid increase in digital adoption to connect with and secure new loyal customers. Customers appreciate being valued by brands they trust; effective loyalty programs do just that. During the second quarter of 2020, enrollment in loyalty programs increased 7%. By focusing on the integration of Customer Experience and loyalty rewards, businesses can hold on to more customers when times are tough.

Human connection has always been at the core of Customer Experience, and now it's more important than ever.

Contact CTS at 800.787.4848 or jnolte@ctsmd.us.

Many businesses manage a complicated maze of technology equipment of varying ages, performance, and overall health - it can be a challenge to identify potential problems before something fails and disaster strikes.

Fortunately, there are best practices you can employ now to minimize the risk...

Head off communications downtime before it happens… Contact us today: 800.787.4848 or jnolte@ctsmd.us.

Businesses want technology and communication solutions that can address critical operational challenges while reducing costs. Here are 6 reasons why local decision-makers have made the move to Beacon Cloud Voice… 

1. Powerful, Centralized Platform - A hosted system allows you to connect multiple offices as well as mobile workers to your headquarters. You also enjoy remote management via an easy-to-use online portal.

2. Automatic Upgrades - Because your system is hosted elsewhere, you never need to upgrade any hardware or software on your end. Upgrades happen in the background and are fully automated.

3. Zero Depreciation - Hosted services mean there's no need for phone equipment that loses value over time, and no need to keep up with system hardware and software upgrades to protect your investment.

4. Cost Savings - Forget paying for expensive system equipment. Simply purchase phones and a data connection, and save big on your monthly service fees.

5. True Mobility - Not the typical nine-to-fiver? Cloud Voice affords your team uninterrupted connectivity and productivity, with reliable anytime, anywhere access.

6. Advanced Features - Cloud services offer modern capabilities: Voicemail to email, remote call management, auto attendant, company directory, on-hold music, and easy team collaboration.

Improve your business operations with affordable, reliable Beacon cloud communications software and services.

We deliver and set up everything. Let Beacon make your Business Voice easy. Contact us at (443) 577-1733 or info@beaconcloudvoice.com.

Know someone who needs more mobility tools? Is grappling with a Hybrid Workforce? Is moving or looking for a new phone system? A friend who needs faster broadband or Wi-Fi? A business partner who wants to add Video Meeting tools?

Tell us about it... Just mention, "Newsletter Referral Program" when you make the referral - we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.

Contact us with your sales tip at: 800.787.4848 or jnolte@ctsmd.us.