Engage - Rollout Continues with Your Help

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February 16, 2021

Distribution: All Active Volunteers

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Featured Update - Engage

What's Happening with Engage?

Commitment to Continuous Improvements

We greatly value the feedback provided by our volunteers on their experiences with SCORE Engage. We are taking the following steps in order to ensure that we are hearing all the feedback from the field and continuing to improve the user experience:

Conducting regular meetings with our Volunteer Trainers to gather the feedback they are receiving from the field.
Closely coordinating with the Help Desk to address any root causes to issues the volunteers may be experiencing in the system.

We understand and appreciate that this transition has been challenging for many and that users are experiencing challenges. We remain committed to continuously improving both the system and the training/onboarding process, with our goal always being to improve your experience and make it easier to volunteer with SCORE.

Change Management

Wave 1B: Chapters have been steadily going live in SCORE Engage over the past month and a half. At this point, 38 chapters have rolled on to SCORE Engage with 17 more set to go live by the end of February.

Wave 2: March go-live chapters are currently working in their respective sandbox environments and taking advantage of available additional training. April go-live chapters are receiving their Live Journey Orientations as well as cleaning up their chapters' data in CORE in preparation for their transition.

Wave 3: June go-live chapters are set to begin their Kick-Off sessions at the end of this month.

Product Development

Over the past month, the below releases have been made in Engage:

Engage Release Notes - 2/8/21

If you would like to receive Engage release updates in your SCORE email inbox please sign up here. You will receive a message letting you know about changes and improvements shortly after the release has been completed and undergone verification.

2021 SCORE COTY Awards Show - Tomorrow!

On behalf of SCORE Headquarters, we would like to invite you to our first ever Virtual Awards Celebration: The 2021 SCORE COTY Awards. Please join us tomorrow, February 17 at 4:00 PM ET/1:00 PM PT, to recognize the dedicated efforts of our Volunteers. We will be announcing the District, Regional, and National Chapters of the Year!

There is no registration for this event. Tomorrow, simply tune in Here or access the show via the COTY 2021 page on Support Center.

CLIENT SUPPORT

LiveChat Pilot Launches to the Public Today

We are excited to announce the launch of the LiveChat and ChatBot widget to www.score.org. The goal of these new features is to help provide immediate answers to client questions and to drive them to SCORE services. There are currently 8 mentors that will be available to answer questions on Tuesdays and Thursdays between 2:00 pm – 5:00 pm EST for the next 4 weeks.

We’ll measure engagement and conversion to determine the long-term viability of this new feature. If you have questions about the chat pilot, please email campaigns@score.org.

Training from SCORE Partner, Advance Your Reach

SCORE partner, Advance Your Reach, is presenting a FREE training called Your Message Matters which focuses on crafting a business message to reach the ideal audience and increase impact, income, and influence.

The challenge runs from Feb. 15th through the 21st. Find out more information here.

Grow with Google Event

Winter blues slowing down your productivity?

Join us at the Be More Productive With Google Workspace partner digital event, on February 17 at 12 PM EST, to learn how to organize emails, use voice-to-text typing in Docs, create Calendar work blocks to manage your time, & more!

Registration Link

Upcoming Live Webinars for Small Business Owners

February 16: Mastering Finances for Black-Owned Businesses

February 18: Choose the Right E-Commerce Technology to Grow Your Small Business

February 23: Shoestring Solutions to Common Startup Issues

VOLUNTEER SUPPORT

Calling all Workshop Chairs... Again!

The February knowledge-exchange is your chance to share and swap good practices or tools with other chapters. Additionally, you can discuss and work through your challenges or pertinent questions.

Hope you can join us on February 17th from 11 AM - 1 PM EST.

February Knowledge Exchange: Workshop Chairs - Registration Link

Lifelong Learning Webinar - February 2021

Join us on February 18th at 12 PM EST for the next Lifelong Learning Webinar.

February's webinar will feature the NYC chapter who will present on how they've boosted volunteer engagement as well as best practice sharing through a roundtable format.

Registration Link

Social Media Updates

Hiper is offering 3 turnkey packages for Q3 that are listed below for your review:

Workshop/Event Promotion Ads: $900 3-month ad campaign
Client Recruitment Ads: $1,300 3-month client recruitment ad campaign
Volunteer Recruitment Ads: $2,200 3-month volunteer recruitment ad campaign

The opt-in deadline for the Q3 ads is Monday, March 1^st, and if interested you can sign up for an ad campaign by completing the following form. If you have any questions, please email scoresocial@hi-perlocal.com.

This month’s Social Media Call has been moved from Wednesday, February 17^th to Wednesday, February 24^th at 2:00 PM/EST. If you have already registered, you will be good to go for the 24^th, but if not please register Here.

Inclusion and Diversity Networking Hours

All volunteers and staff are invited to the monthly networking meetings brought to you by the various I&D National Steering Committees. A conversation starter may be announced in advance. Join and meet your fellow volunteers across the country!

Black American Committee Networking Meeting:

Thursday, February 25th at 4 PM ET - Registration Link

Women's Committee Networking Meeting:

Friday, February 26th at 1 PM ET - Registration Link

CHAPTER OPERATIONS

SCORE 2021 Planners on Company Store - 10% Off

Office Depot 360 is offering a discount on the 2021 Planners that are available in the Company Store.

If you place a planner in your cart and go to the first page of the Checkout page, you will be able to input the code CALENDAR10 into the Coupon section at the bottom and "Apply" it to your order to receive 10% off your purchase. You should immediately see the discount appear for you!

A few things to note:

There are only a limited number of planners remaining, and the coupon expires at the end of the month, February 28th
The Planners can be found if you click on “Merchandise” and then into “Promotional Items”.
We cannot apply a coupon after an order has been placed, it has to be used at the time of order.
The coupon ONLY applies to the planner, so if other items are in the cart, the discount will only apply to the planners.

SCORE COVID-19 RESOURCES

Resources for Clients

SCORE is collecting resources to answer client's critical questions during the COVID-19 pandemic—and afterward. Updates are being made regularly.

Click Here

Volunteer Toolkit

These resources provide the latest communications and notifications around SCORE’s policy and guidance during this trying time.

Click Here

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Suite 100

Herndon, VA 20170

Tel: 1-800-634-0245

Email: help@score.org

Website: help.score.org

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Funded in part through a Cooperative Agreement with the U.S. Small Business Administration. All opinions, conclusions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA.