To: All Agents
From: The Management Team - Loudoun Mutual Insurance Company
RE: System Outage: Policies Canceled for Non-Payment of Premium & Submitting Claims
Date: November 25, 2020
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On 11/25/2020 around 9:30am, we began experiencing a system outage on our policy administration system, BriteCore (https://loudoun.britecore.com/). This is due to an Amazon Web Services (AWS) outage nationwide. Agents and insureds are unable to submit payments due to that outage. With the Thanksgiving holiday coming up, our office is closing at 3pm and at this time, the outage persists.
We want to assure all of our agents and insureds that any policy canceled for non-payment of premium during the outage period will be reinstated with no questions asked. Please continue to try back and see if BriteCore has come back online while our office is closed.
If you or an insured need to submit a claim while the system is down/over the holiday weekend, call our after-hours claim service at 800-752-3458 or use the “Submit A Claim” form on our website: https://www.loudounmutual.com/submit-claim/. Please inform your insured there may be delays due to the outage and holiday weekend.
Thank you for your patience and understanding!
