'Nothing less than amazed' |
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We received the following email from a patient's daughter who shared her WOW experience. What a wonderful tale she tells of the care her mother has received from our caring staff!
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My name is Laurie Moody, and I am the daughter of Oleta Curtis, a patient at your clinic who is treated by both Dr. Allen and Dr. Heredia. I recently moved back to the area and have become more involved in the care of my Mom, who is currently a resident of Medicalodges Nursing Home. Since the very first interaction I had with your clinic several months ago, I have been nothing less than amazed by the level of customer service / patient care I and my mom have received from every single person at your location to whom we have spoken. Your staff sincerely cares about the patients and do everything possible to make the visits comfortable and successful. The level of communication I have experienced has been amazing, especially from Cindi Area. She has gone far above expectations to keep me informed and involved in my mom's care.
We recently made the decision to move my mom out of Medicalodges in Holton to Presbyterian Manor in Topeka. Learning that Presbyterian Manor does not provide transportation to doctor appointments out of the area, and knowing that Dr. Allen does not visit patients at Presbyterian Manor, I will be taking time off work to be able to transport my mom to and from doctor appointments. I would not even consider having her change doctors. This decision was made based on the care she has received in your clinic and the communication that I have experienced since becoming involved. It is customer service / patient care like yours that made me decide to NEVER change doctors for her. It is the BEST that I have ever experienced!!
Please let your staff know how much they are appreciated!!
Sincerely,
Laurie Moody
Note: Laurie signed a media release to allow us to share her email internally as well as with the public via social media. She also provided the photo, above left, of her with her mother. Thanks to all who had a hand in providing the amazing care that led her to email us!
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CHCS earns Kansas Newborn Screening Program recognitions |
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The Kansas Newborn Screening Program notified CHCS last week of 2020 recognitions in Critical Congenital Heart Defects (CCHD) Screening and in Metabolic & Genetic Screening Collection Age (Honorable Mention).
The CCHD Screening recognition means that CHCS screened 100% of newborns for Critical Congenital Heart Defects, and the Honorable Mention for Metabolic & Genetic Screening Collection Age means that we are below the state average of 38 hours for collection age (which is a good thing, because lower is better is this case!).
Health care facilities and newborn providers earn recognition by meeting or exceeding state quality, reporting, and timeliness goals or state averages in the following categories: CCHD Screening, Hearing Screening, and Collection Age, Transit Time & Unsatisfactory Rate for Metabolic and Genetic Screening. Learn more.
Congratulations to our Birth Center and Lab staff for achieving these honors!
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Nuclear Medicine aces survey |
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KDHE came calling this week to survey Nuclear Medicine. The surveyor found no issues and commented on how organized the NM techs were -- they had all documentation available and in order.
'I am very proud of our NM techs for taking on this service with zero experience and very limited training. Great job, Wendi [Alexander] and Rachel [Clayton]!" said Jason McKinsey, Radiology manager.
Congratulations to all on a job well done!
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Welcome, November babies! |
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The Birth Center welcomed five beautiful babies into the world in November. Photos of three of them are below. Visit our Nursery page for a full list.
Welcome, little ones!
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Happy (and healthy) holidays |
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The feasting season is upon us!
It's a great time to review some tips for maintaining healthy habits so you have a happy new year.
Get advice on portion control, maintaining physical activity, drinking lots of water, and more from our own Andrea Lutz, Director of Ancillary Services, and Holly Schmitz, Registered Dietitian.
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Break out that Christmas sweater!
The CHCS Spirit Squad declares Wednesday, December 22 Christmas Sweater Day!
All are welcome to wear jeans and the Christmas top or sweater of your choice--ugly sweaters OR pretty sweaters are welcome. (Do we really know the difference? Maybe it's better not to ask?!)
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Community Blood Center has announced a blood emergency. The region's blood supply stands at only a 1- to 2-day inventory. Please help if you can!
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Our next blood drive is TOMORROW, December 10, 10 a.m. to 2 p.m., Onaga Community Hospital Walsh Room
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Schedule an appointment online
- Questions or need help scheduling? Email Marlene Wolfe or call ext. 5002.
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Important reminders
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CHCS will hold a retirement party for Dr. Tom Walsh on January 6 from 4 to 6 p.m. View the invitation. Be sure to RSVP by December 17. Please note that the Walsh family requests that only those who are fully vaccinated against COVID-19 attend.
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Community Events
'Tis the season to be jolly! Below are a few events that will help you get into the Christmas spirit.
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Frankfort Sip n' Shop: Dec. 11, 4-8 p.m. Shops will be open and offering drinks and snacks, plus popup vendors will be available at Altstadt Galerie. Many businesses are offering prize drawings. The Frankfort Clinic will have a Christmas Open House, and flu shots will be available!
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Christmas in Westmoreland: Dec. 11, 3-7 p.m., Westmoreland Elementary School gym. Vendors, family bingo, Santa, soup supper, wreath "wraffle," and more.
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Wamego Season of Lights: Dec. 12. Model train display and free holiday pillow kit to first 100 kids at Iron Clad, 1 to 7 p.m. Children's activities and goodies at Columbian Theatre, 5 to 7 p.m. Holiday lights, free hot chocolate and cookies, live entertainment, Santa visits, and more in City Park, 5 to 7 p.m. Oz Museum open 5 to 7 p.m. (admission fees apply). Read more.
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Carriage ride!
Redbud residents enjoyed a carriage ride during the Onaga Christmas Frenzy on December 5.
Joe Baumchen remembers December 5, 1955. He was 31 years old and riding on a wagon that day, too, while sitting on a bale of straw. Joe said it wasn't too cold that year for a ride!
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Holiday cuteness!
Eastridge had cuteness overload with puppies, then Santa's helper came to deliver some treat bags. Thank you to Trevor Shuler (RN/Infection Control) and to Santa's helper!
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It's beginning to look a lot like Christmas
The CHCS Spirit Squad distributed ornaments to all locations for associates to customize and hang on Christmas trees (along with hot chocolate and cookies, because everyone knows you need a sweet treat while you decorate!) Associates can take their ornaments home to keep after Christmas.
We have seen quite an array of creativity in Onaga, and the ornaments look beautiful on our large tree in the lobby! Please send additional photos of ornaments from your location to news@chcsks.org or to Sarah Hancock.
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Ceramic ornaments started out with gold glitter (right), but associates added names, messages, artwork, and more as they customized their ornaments. Nice work, all! (see examples, below) |
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Coffee Shop Special
December 13-17
Cinnamon roll latte
- Caramel and cinnamon
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16 oz., $4
- Hot, cold, or frappe
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Want an additional discount? Bring your own cup and we'll bump your employee discount from 10% up to 15%.
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Don't forget that you can roll the dice to get a discount or a delicious treat from the Coffee Shop!
Stop by and roll once a week until Christmas.
Thanks to Holton Clinic for hosting a popup Gift Shop this week. Would your location like a popup before Christmas? Let us know ASAP! Contact Leah Chamley or call ext. 5059.
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CHCS menu: Onaga and Eastridge |
St. Marys menus are available each morning through the Activities chronicle.
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Did you miss your Connection?
Important information is relayed every week in the E-Connection. If you miss it in your email, an archive is available on our website. Visit the For Associates page, then click E-Connection Archive.
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Send items for the E-Connection or for sharing with our broader social media audience to sarahhancock@chcsks.org. Please send items by close of business on Tuesdays when possible. Ideas are welcome!
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