Tenant's Guide:
Out of Hours Maintenance & Emergencies
Christmas 2021
Please read this guide and keep it handy. 

It contains information on what to do if you experience a maintenance emergency out of hours during the Christmas period. It also covers what is and what is not an emergency. 

Fixflo also has a number of handy guides for you to access https://howard.fixflo.com

Before calling our out of hours line please consider whether it is really an emergency. Most issues are not an emergency and can be addressed the next working day.

Please be aware, if a contractor attends out of hours and it’s found the issue is not an emergency, you may be liable for the cost of the emergency call out fee.

Out of Hours Emergencies

Gas leak
Immediately phone the National Gas Emergencies number on 0800 111 999. Only use a mobile phone from outside the property. The number is free and available 24 hours a day.

No Heating/ Hot Water
  • Check the error codes on the boiler where applicable and refer to the manual/ online manual.
  • Check the boiler pressure and adjust if required.
  • Access FIXFLO online at https://howard.fixflo.com and follow the trouble-shooting prompts.
  • If you are unable to re-instate hot water or heating, continue to report the problem on FIXFLO (https://howard.fixflo.com) during office hours, or call 0117 9466588 out of office hours. 


No Water Supply
  • Check your stop tap is open
  • Check the supply to your building/ the street (check with your neighbours)
  • If supply has ceased please call Bristol Water on 0345 702 3797 to report the problem
 
No Electricity
  • Check your fuse box to confirm nothing has tripped
  • Check the electrical supply to the your building/ neighbouring flats and the street
  • If supply has ceased call POWER CUT 105, by simply calling ‘105’
  • It’s free of charge and they will put you through to your local network operator who can give you help and advice regarding the power cut. 
  • Or access website https://www.powercut105.com/
  • Any other issues relating to appliances not working including electric heaters and fridges, please report using FIXFLO (https://howard.fixflo.com) and this will be addressed during office hours


Water Leaks

From above/ external leaks…..

  • If you live in a flat, make attempts to contact the occupier of the flat above
  • Or contact a member of the management company (details are often located in the communal hallways/ lobby of a property) if applicable
  • Please limit damage as best you can by using a suitable container to catch the water
  • Minor Leaks (external) Please continue with the above measures to limit damage and report the issue using FIXFLO (https://howard.fixflo.com). We will attend to the matter as a matter of priority during office hours.
  • Serious leaks (external) When water is flooding in and causing serious damage to the fabric of the property and/ or fixtures and fittings, if you cannot get hold of the occupier upstairs or the management company, please:
  • Check the street for an external stop tap to the building and close the tap (please be aware this is likely to shut off the supply to all flats in the building)
  • If you cannot locate the external tap, Bristol Water may be able to help you, call 0345 702 3797
  • Notify us that there has been a leak by calling 0117 9466588.

From within the property…..

  • For minor leaks, please place a container/ old towel under the leak to ensure no further damage is caused and use FIXFLO (https://howard.fixflo.com) to report the matter.
  • If the leak is from a shower or sink or appliance for example, discontinue use immediately and report via Fixflo. This will be picked up by the office on the next working day.
  • For serious leaks coming from within the property causing serious damage to the property or neighbouring properties, locate your isolation valve or stop tap immediately and turn it off. Contact our out of hours advice team on 0117 9466588. 
  • Please be aware, if a contractor attends out of hours and it’s found the issue is not an emergency, you may be liable for the cost of the emergency call out fee.
·      
Howard Opening Hours – Christmas 2021

Friday 24 December CLOSED
Monday 27 December CLOSED
Tuesday 28 December CLOSED
Wednesday 29 December 10am-2pm
Thursday 30 December 10am-2pm
Friday 31 December CLOSED
Monday 3 January 2022 CLOSED
Tuesday 4 January 2022 9am-6pm  
                 
Wishing you a Happy Christmas & New Year!
Bryony & Josh (Howard Maintenance) x