Did you know that the National Retail Federation's research shows that gift cards are the most requested holiday gift for the 14th straight year?

Robyn Wentzel is Director, Credit Marketing at Macy's Inc.

How long have you been in the gift card industry? 10 years.

What’s one fun non-gift card related fact about you? Family is my life! My girls played soccer and basketball growing up and both played Div. 1 Soccer in College (pictured). I now enjoy watching my grandkids play sports and hope to one day watch them play in college as well.

What is something you think our members should know about gift cards? Gift cards are an extension of your brand and can be used to acquire new customers and build loyalty. Different designs can be a great way for the giver to feel they are giving a more personalized and relevant gift to the recipient.

Our virtual coffee breaks have been excellent opportunities to share knowledge and connections between RGCA members. Remember to join us every Thursday at 10:30am CT/11:30am ET for casual conversations on a variety of topics.

November 12 - Packaging

November 19 - Guest Jolee Porter, attorney with the DOJ's Elder Fraud Initiative

December 3 - Holiday Designs

If you have requests for discussion topics and/or would like to lead a discussion, please contact Megan Flanagan at mflanagan@thergca.org.

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The November legislative update has been posted to the website. We have recently become aware of two class action cases filed in California relating to a retailer's alleged failure to provide cash back upon request by a consumer. While we won't comment on the merits of the cases, it is a good reminder to review the states that require a retailer to provide cash back and the specific circumstances relating to such requirements. The RGCA maintains a report of cash back policies by state on our website.

Remember that one of your member benefits is 2.5 hours per year with Elish Meyers (lmeyers@rousepc.com) on any gift card legal matter.

RGCA

mflanagan@thergca.org