News You Can Use - Volunteer Spotlight and Other Updates/Reminders

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January 4, 2021

Distribution: All Active Volunteers

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COVID Stimulus Bill Updates

As new information and guidance on the COVID Stimulus bill passed December 27 is released, updates will be provided on the SCORE Support Center here - COVID-19 Information and Resources.

Volunteer Spotlight

Sharonda Kane-Jackson - SCORE Cleveland

The SCORE Cleveland chapter would like to recognize Sharonda Kane-Jackson in this month's spotlight for her impact on clients and chapter-wide client service operations.

"Sharonda is an entrepreneur who also works full time. She had been a SCORE Cleveland client since 2018 and joined the chapter as a volunteer mentor in May 2019. Upon certification, she had an immediate impact on clients and on the chapter. Check out her profile here.

The chapter recently recognized Sharonda for top fiscal 4Q performance, leading the chapter in highest number of NPS surveys (8) during the quarter and an NPS of 100%.

Some of her clients’ NPS write-in comments:

“My mentor showed me instant support and explained to me briefly the values of SCORE and she’s demonstrated every single one.”
“...excited and seemed on board with my mission, and made sure I felt confident in trying to meet my goals.”
“Our conversation was amazing, I think she’s really going to be good for me.”
“Ms. Kane Jackson has been a superb coach! She is an excellent listener, has fresh ideas and does what she says she will do when it. He email recap's are very thorough and detailed.”
“She was very attentive, so glad that I was paired with someone so kind and understanding of my needs. Sent me info and a sample business plan for me to see what kind of questions I need to be answering. I'm so excited to be working with her in the future. She's awesome!!”
“My mentor was very educated, very kind and a pleasure to talk to.”
“Very patient.”

Sharonda has had an even larger impact on the Cleveland chapter. Within 4 months of joining, she volunteered for the chapter-wide Client Assignment Team (CAT) which assigns and tracks MRE’s. She has played a key role on the four member CAT Team, the keystone client services effort resulting in Cleveland’s top National performance in Conversion Rate and MRE backlog management.

She has since joined the chapter executive committee as an advisor. She is an

outstanding contributor to Cleveland clients and our chapter."

Charles Whiting - SCORE Roanoke

SCORE HQ recently received the below note from a client, expressing their gratitude for the impact Charles Whiting (Mentor and Vice Chair, SCORE Roanoke) had on them and their business:

"Hi SCORE executives,

I'm writing to express my deep appreciation of sound advice and guidance that I've been receiving from one of your members, Charles Whiting.

When I first came to Roanoke Virginia about a year ago I sought Roanoke SCORE's guidance on some business ideas and that's how I met Charles.

Over the course of a year, Charles makes himself available to answer many business questions that I've had and his advice makes business sense.

A thought is, if every entrepreneur is lucky to have the back of capable and supportive SCORE executives like Charles their odds of success would be raised meaningfully.

At this holiday season, I'd like to let you know that SCORE and its executives like Charles have made a real difference in my (an entrepreneur's) life, to that I'm eternally grateful.

Many thanks and Happy Holidays!"

Please join us in recognizing the life-changing work being done by Charles!

SCORE in the News - SCORE Piedmont

SCORE Piedmont (South Carolina) recently celebrated their 50th anniversary!

The Upstate Business Journal did a feature on the chapter with highlights from the past 50 years, including having a week declared "SC SCORE Week" by then Governor Jim Hodges in 2000, and being named SC District Chapter of the Year in 2013. In the feature, Fred Raab (Chapter Chair) was also able to provide an overview of how SCORE, and specifically the Piedmont Chapter, has been able to help entrepreneurs especially in these recent times.

If you would like to read the full feature, you can check it out here: Piedmont SCORE Celebrates 50th Anniversary.

Years of Service - Q1 2021

The Years of Service Recognition program was put in place to thank our dedicated volunteers for their continued service. Volunteers that maintain an ongoing relationship with SCORE for longer terms are the backbone of our operations and growth. Through this program, volunteers are recognized for service lasting 5, 10, 15, 20, and 25+ years with SCORE.

Please help us recognize these volunteers for their commitment and congratulate them for their continued dedication to SCORE's clients and mission - Q1 2021 Years of Service.

Years of Service certificates for January-March 2021 will be mailed to addresses as confirmed by chapter leaders and should arrive by the end of January. In case of questions contact shipping@score.org.

CLIENT SUPPORT

SCORE Foundation Partner Feature: Nav

Check out the below video to learn more about Nav’s free financial resources for mentors and clients:

Additionally, check out the below articles by Nav with information regarding the new round of PPP loans:

For more information please visit https://www.score.org/nav.

Upcoming Live Webinars for Small Business Owners

January 5: Google Analytics 102 - Setting Goals, Tracking Data and Analyzing Reports

January 7: Hottest Businesses, Markets & Trends

January 14: SEO Simplified in 30 Minutes

VOLUNTEER SUPPORT

January Lifelong Learning Webinar - Fox Valley

The January Lifelong Learning Webinar will be held on January 21 at 12pm EST.

The Fox Valley Chapter will present on their robust continuing education program which consists of various milestones a volunteer can reach over the years, eventually earning a status of Master Mentor. Learn how Fox Valley set up this program and how it works for their members. As always, we will have plenty of time for Q&A.

Registration Link

CHAPTER OPERATIONS

SCORE Company Store Login - General Volunteer Use

Last week, all chapter admins will receive an invitation to a general use SCORE Company Store through Office Depot that allows all volunteers to browse SCORE swag available for personal purchase.

This login is credit card required which is different from chapter leader login credentials which allows you to purchase both restricted and non-restricted SCORE products. Volunteers will be prompted to add their own ship-to address upon checkout.

The format for the general login is below. Note: We recommend using your local chapter account to ensure multiple chapters are not logged in at the same time. Credit Card information is not stored, so your privacy is protected.

https://www.companywebstore.com/score/

Password: ScoreXXXX!

**Where XXXX is your 4 digit chapter number

In case of questions, please contact shipping@score.org. Thank you!

SCORE COVID-19 RESOURCES

Resources for Clients

SCORE is collecting resources to answer client's critical questions during the COVID-19 pandemic—and afterward. Updates are being made regularly.

Click Here

Volunteer Toolkit

These resources provide the latest communications and notifications around SCORE’s policy and guidance during this trying time.

Click Here

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Tel: 1-800-634-0245

Email: help@score.org

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Funded in part through a Cooperative Agreement with the U.S. Small Business Administration. All opinions, conclusions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA.