Covid-19 Prevention
Vaccine Information:
Every shot makes a difference! Join the fight against COVID-19 by signing up for a FREE and convenient vaccine here.
Continue Masking:
Unsure of the vaccination status of those around you? Continue masking! When do you need your mask? Out in public, everyone wears a mask indoors (unless you’re eating or drinking). If you can maintain physical distance from others, you may skip the mask outdoors.
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We're Hiring - Join Our Team
Mobility (Transportation) Manager -Help coordinate and promote transportation-related services for seniors and people with disabilities in Alameda County, connecting them with rides through companies like Uber and Lyft. Click here to learn more and apply.
Associate Director, 211 Contact Center - Head up our largest program while creating a culture of operational excellence, focused on customer experience and outcomes. Click here to learn more and apply.
Community Resource Specialist - Be the person on the phone when someone calls 211 looking for health, housing and human services information. Click here to apply or here if you're Bilingual in Spanish and English.
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Behind on Rent or Utilities Because of
Covid-19?
The Alameda County Housing Secure Emergency Rental Assistance Program (ACHS-ERAP) will help income-eligible households pay rent and utilities, both for past due and future payments. The federal Consolidated Appropriations Act of 2021 provides funding to support the program. Extremely low-income tenants and small landlords are among those being prioritized for assistance. For more information, and ways to apply, visit: the ACHS website or call 211.
Oakland residents and landlords: Due to a high volume of applications received, Oakland had to pause accepting new applications through their local program as of May 17, 2021. Oakland tenants and property owners may instead apply for rental assistance from the state’s program here.
Residents and landlords in Fremont: Visit here.
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Golden State Stimulus
California will provide the Golden State Stimulus payments of either $600 or $1,200 total to families and individuals who qualify for the Cal EITC or file with an Individual Taxpayer Identification Number. All you need to do is file a 2020 tax return by October 15, 2021. Click here or call 211 to learn more about who qualifies.
Click here to watch Kelly Batson, Chief Community Impact Officer at United Way Bay Area, discuss the Golden State Stimulus and 211 on KTVU FOX.
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People experiencing homelessness may still qualify for Economic Impact Payments
Americans experiencing homelessness have free options to claim the 3rd Economic Impact Payments and the Recovery Rebate Credit, even if they don’t normally file taxes with the IRS and haven’t received any payments yet. Click here to learn more.
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PG&E Medical Baseline Program
PG&E's Medical Baseline Program, also known as Medical Baseline Allowance, helps residential customers who depend on power for certain medical and independent living needs. The program includes two different kinds of help:
1.) A lower rate on your monthly energy bill
2.) Extra notifications in advance of a Public Safety Power Shutoff
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California Tobacco Control Program
Eden I&R is proud to partner with the California Tobacco Control Program to help people begin their journey to quit smoking.
Our 211 call center is equipped to connect callers and make referrals to the California Smokers Helpline, as are other 211s throughout the state.
Call 1-800-NO-BUTTS | 1-844-8-NO-VAPE | 1-800-45-NO-FUME
Text “quit smoking” or “quit vaping” to 66819 | "dejar de fumar" o "no vapear" al 66819
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A senior from Livermore called requesting help with her taxes. She had scheduled an appointment for assistance but had become hospitalized so missed her appointment. 211 connected her to the Alameda County Vita Program for assistance with her 2020 Income Tax Preparations.
Click here to read more 211 call examples from April.
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211 By the Numbers - April 2021 |
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211 Alameda County
5,689* conversations handled
8,051 referrals provided
*Includes 272 calls for Covid-19 testing and vaccine appointment scheduling.
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Demographics
70% female
23% single mothers with minor children
51% Living with disabilities
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Conversations handled reflects both calls and two-way texts to 211.
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Average Call Length
4:58 minutes
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Average Wait Time
2:19 minutes
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Services Database
65 agency record updates
391 program record updates
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Housing Database
265 units added
1,528 records updated
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"My experience with 211 staff was wonderful. They showed concern, interest and they showed that they really cared. Thank you very much." |
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AHIP (AIDS Housing Information Project) |
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AHIP (AIDS Housing Information Project) offers housing and human services resource referrals to People Living with HIV/AIDS via a designated phone line and through one-on-one, in-person assistance at clinics and AIDS Service Organizations.
In April, AHIP completed 177 calls and 9 face-to-face meetings with clients, provided 698 housing referrals and 157 referrals to services. 4 site visits were also conducted, 3 clients were placed into permanent housing, and 5 clients were assisted with Coordinated Entry System navigation and document readiness. Since July 1, 2020, AHIP has provided assistance to 285 unduplicated clients.
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31 community web-based meetings & calls attended
35,949 website page views
10,161 website sessions/visitors
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Thank You to Our Partners |
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Partner Spotlight - East Bay Agency for Children
East Bay Agency for Children (EBAC)'s transformational programs help children, youth, and families recover from trauma; build upon existing resilience to protect against long-term harm from past or future exposure to adversity; and when possible, prevent exposure to adverse childhood experiences.
Guided by a trauma-informed approach, EBAC’s eight distinct, direct service programs include two counseling programs; intervention services for pre-schoolers; five Family Resource Centers; a health and wellness center, and grief support, afterschool, and youth empowerment programs. To learn more about EBAC, visit www.ebac.org.
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Funder Spotlight - NFP Bootcamp: A Business Boot Camp for Nonprofit Leaders
Eden I&R is grateful to the NFP Bootcamp: A Business Boot Camp for Nonprofit Leaders for including Director of Development Catherine Stahl as a member of the Complementary Cohort, the program’s inaugural class. This 4-week, 8-session curriculum of online training provides nonprofit leaders with the practical skills to translate their passion for the mission into a thriving organization. Catherine praised the experience for the "clear, actionable steps" that allowed her to "improve [the] program right away." Cohort 2 begins July 19. Apply now to take advantage of the Early Bird discount.
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