New MCMC Client Portal!

New Client Portal

MCMC is excited to announce the launch of our new Client Portal.

We’re excited to share with you an upcoming change. MCMC’s new HITRUST certified processing system, including the new client portal, will be going live effective January 1, 2021. We’re thrilled to be offering this new industry-leading resource for our clients as part of our dedication to providing you with the best possible service into the future. This system is state of the art and designed to be user-friendly, flexible, and customizable.

As for what to expect, effective December 31, 2020, starting at 10:00 PM ET the old portal will no longer be in use. There will be a transition period from December 31, 2020 at 10:00 PM ET until the new portal comes online at January 1, 2020 at 6:00 AM ET. All case processing should occur in the new system at that time. This is to include cases referred previously as they will be migrated to the new system.

The new portal can be accessed at: https://client.mcmcllc.com. MCMC’s current portal access will also be forwarded to the new site for your convenience. Please update your favorites and bookmarks to this new site.

Your username will remain the same. Your password will need to be reset, but there will be a password setup email sent just before we go live. If you do not see this email, please be sure to check your junk/spam folders.

Resources to assist you with the new portal

We’ve attached training documents as well as a video tutorial. You should find the portal to be intuitive and simple to use. However, if you have any questions or need additional assistance, please reach out to your account team.

Client Portal Training Guide

The Client Portal Training Guide will assist you with navigating the new portal.

Video Tutorial

For security reasons, this video requires a password to view.

Please enter this password to access the training video

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Webinar Portal Training

We are offering a selection of registration times and dates for your convenience if you would like a walkthrough training session on our new portal.

Select the link for the date you would like to attend and register online.

Thursday, Dec 17th at 2 PM EST: https://admere.webex.com/admere/onstage/g.php?MTID=e4c6031fdaaee8c70f077dc0c396b0e1b

Friday, Dec 18th at 11 AM EST https://admere.webex.com/admere/onstage/g.php?MTID=e92a05d833b2d21c9b88ffc7b6fb46c30

Monday, Dec 21st at 11 AM EST: https://admere.webex.com/admere/onstage/g.php?MTID=e20ae1297e14c4b0f74d519dfbd6edfd9

Wednesday, Dec 23rd at 2 PM EST: https://admere.webex.com/admere/onstage/g.php?MTID=ecc6d37bbb206c2db570fe8ac59513af0

Monday, Dec 28th at 11 AM EST: https://admere.webex.com/admere/onstage/g.php?MTID=ea5dd12ed23a7064595c32207fd586af3

Wednesday, Dec 30th at 2 PM EST: https://admere.webex.com/admere/onstage/g.php?MTID=e2987b7a9e627b96d2dc7ae8d0c7306c2

Thank you very much for your patience through this transition. We’re excited and confident that this new system will be a service enhancement for all our clients.

Should you need anything in regards to a current or previous case, please continue to reach out as usual to your MCMC clinical team through their team email.

For assistance with the new system, or other general account needs please reach out to MCMC’s accounts team:

crista.lane@mcmcllc.com; phone: 913-909-5971

darren.rollins@mcmcllc.com; office phone: 617-849-9277

cell: 801-403-6668

We’d also like to say at this time of year that we appreciate your business and the opportunity to assist with your review needs.

We look forward to our future partnership in 2021.

We wish you all a very Happy and Healthy Holiday Season.