May 2021
Join our sister company, IPtelX, and The Monitoring Association for a Virtual Product Review on solving industry-wide challenges central stations and command centers are facing as telecoms transition from analog to IP infrastructure. This presentation will explore how IPtelX’s solutions can address lost or broken alarm signals, the discontinuation of the Adtran channel bank, outdated dial-up CS alarm receivers, and several other solutions. Even if you are not using DICE’s automation software, you can still take advantage of IPtelX’s industry-exclusive services without changing your software platform.

This no-cost Virtual Product Review is Thursday, June 3, 2021, from 3:00 PM – 3:30 PM EDT.
Avi Lupo, Co-President 
New Technologies. New Products. New Services.
DICE Office
Whether you’re a small business owner or an organization with multiple locations, you understand the challenges of managing customers and office personnel. DICE Office’s unified business management software (BPM software) backed by Microsoft Dynamics 365 is easy to implement and optimal for businesses of all sizes.

DICE Office includes financial management, field service management, and sales management solutions for alarm and video monitoring central stations, command centers, and anyone in the security industry.

Our accounting, service, sales, and customer portal solutions also help you reduce inefficiencies, build customer loyalty, and grow your business.


This Months Spotlight Solution
Service Gone To The Dogs
Grab some popcorn, a beverage of choice, and SMILE.

Good Reads
Top Security Questions to Ask Before Hosting Video in the Cloud
Earlier this year, a video cloud hosting start-up experienced a massive breach exposing more than 149,000 security cameras to hackers who used high-level log-in credentials to access the company’s extensive camera network. One of the hackers shared some of the material with The Washington Post, which highlighted in an article the dangers of widespread cloud surveillance technologies and what’s at stake when cloud hosting companies are not one step ahead of potential hackers.

Stay Connected to Your Clients During Any Crisis with These Tips
From the coronavirus pandemic to record-breaking natural disasters, the last 18 months have been one of the most challenging periods for call centers and support teams in fields as diverse as emergency response, utilities, and retail. As communities continue to adjust to changing COVID-19 recommendations, severe weather season arriving earlier and growing in severity each year, and even the everyday unforeseen challenges that always seem to pop up, it’s essential to stay connected and maintain positive relationships with each person you interact with. Here are five simple but essential tips to keep in mind as you connect with clients during uncertain times.
 
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