Welcome to the John M Parrott Centre |
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MESSAGE FROM THE DIRECTOR |
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Welcome,
It is with great pleasure that I welcome you to our electronic communication platform for all those connected with The John M Parrott Centre (JMPC). This "Welcome Newsletter" contains an overview covering many topics that you may have questions about as you learn how to navigate things at JMPC.
The regular Family Newsletter will come to your inbox every 3 weeks on a Friday and then more frequently as necessary to ensure you are as up to date as possible. We want you to feel welcome and informed and will ensure to share some great shots of various happenings within the Home.
We created our family newsletter during the early days of the COVID-19 pandemic and appreciate the value of being able to connect with families directly and efficiently and hope that you agree that this platform will be equally beneficial to you as well.
Sign up for Newsletter: If you have family / friends who will be coming into the Home (or who live afar and would simply enjoy the content) who would benefit from an awareness of our current practices/restrictions etc, I would encourage you to reach out to them and advise them that this forum does exist and they should sign up here for this in order to keep themselves up to date on the current practices in place at the Home. This will ensure that they are able to anticipate/prepare accordingly for each visit.
The John M Parrott Centre considers itself a teaching Home and welcomes a variety of post secondary students on placement here such as PSW, RPN, RN and recreational therapy. We also are fortunate to have a community connection with local public and high schools who engage at our Home for grand-friends style programs and co-op placements. We feel this early introduction into LTC will help with our ongoing need to attract future employees.
I would encourage you to go to this link located on the County of Lennox & Addington website where you will find the previous newsletters should you wish to view them. Should you ever not want to receive these newsletters, please follow the prompts on the newsletter at the bottom to unsubscribe. Also, if you ever feel that you would prefer to not have a picture of your loved one included in our Family Newsletter or change your mind and decide you would like them to be included, please reach out to Bobbie-Joe at bblackburn@lennox-addington.on.ca or by calling at ext 7224.
I hope you enjoy your time at The John M Parrott Centre. Please don’t hesitate to reach out to a member of the management team or myself should you have questions,
Sincerely,
Angela Malcolm RN
Director
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We often get asked the dimensions of a resident room, their closet, size of space available for a TV, lounge chair etc. We are happy to offer you the link below that outlines the various room layouts and measurements of the physical room, and all items within the room. It also features measurements of the washroom and foyer to the room. Hope you find this helpful.
Click on link below:
Other Common Areas of the Home are pictured below:
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Outdoor Garden Areas off of the Home Areas
Each lower Resident Home Area (RHA), has a garden patio. Below is a picture of the Rose Garden Patio. Each of these garden areas features a covered patio area, gazebo sitting area, vegetable garden that residents tend and an array of beautiful flowers
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This is the Upper Front Balcony that can be accessed off of the library on the second floor. |
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Each upper level resident Home Area also features its own small balcony for residents to enjoy. |
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If interested, you would arrange for a resident to have their own phone and cable. You will need to contact Bell Canada and Cogeco in order to set this up. Please ensure you call reception here at JMPC first so that we can provide you with the legal number of the residents room so that the set up can be arranged. |
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When you are entering or exiting the Home it is very important that you are mindful of a resident following close behind you. For many residents this is not an issue but for other residents this presents a serious safety hazard.
If you do not need to utilize the wheelchair access button, please refrain from doing so. Simply press the code on the black key pad (1234B) and then pull/push the door open.
If you need to use the wheelchair access button, please ensure you are aware of who is around you and ensure the door closes behind you before you walk away.
If you hear a buzzer going and the door will not open, it is very likely due to a resident being close by who has a roam alert badge that prevents the door from opening until they are out of the range of the door. If this happens please seek a staff member for assistance.
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Designated Essential Caregiver |
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Designated Essential Caregivers are selected by the resident or,
if they are unable, the power of attorney.
Strongly encouraged to stay up to date on their vaccinations.
Those wishing to be an Essential Caregivers must submit this form to be approved as an essential caregiver.
There are a couple of options to return the form to us via email to our IPAC Lead Emily Sarley RN - esarley@lennox-addington.on.ca or fax (613-354-7387). Alternatively, we will have hard copies of this document available at front reception at JMPC where you can complete and drop off to them.
In addition, there is an Infection Control short video and quiz that you must complete in order to be approved as an essential caregiver. This can be found later in this newsletter under the heading “Mandatory Training Videos”
Residents' dining rooms are off limits to essential caregivers / visitors during mealtime.
If an area of the Home is in Outbreak, only essential caregivers are permitted to enter the impacted Home area. (no general visitors)
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Mandatory Training Videos |
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IPAC Education that is required for all Designated Essential Caregivers
With the roll out of the new Fixing Long Term Care Act, we are required to provide specific IPAC related education to our Essential Caregivers. We also need to be able to demonstrate that we have provided the education and that everyone has participated / received it and that it met your needs as it relates to IPAC knowledge. With that said, here is a Youtube link of an educational video prepared by Public Health that covers all the required content.
Once you have watched the video, we will need you to complete the quiz found at the survey monkey link here in order to obtain / maintain your essential caregiver status:
As always, we are happy to help you with this if you are struggling to access the link or would prefer to complete a hard copy.
Please reach out to our front receptionist when you come and they will be happy to help you out. Alternatively, you can reach out to your manager point of contact and they can assist you prior to your visit as well. This is a Ministry requirement.
Additional videos you may wish to view:
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Masking remains mandatory in all areas of the Home except in a residents private room or in the private Gibbard Family Dining Rooms.
If there is more than one resident living in the room with you (basic room), then masks are to be worn at all times while you are in the room.
If a staff person enters the room, and you are present with your mask off, you are required to reapply your mask before the staff member can enter the space.
Common rooms are off limits for eating and drinking for all non-residents of JMPC.
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General visitors can enter the Home between 9 am – 9 pm.
General visitors are not permitted if the Home area is in Outbreak.
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Visiting Hours are from 9:00am and 9:00pm.
You are required to review the screening questions (noted above) independently. By entering the Home, you are confirming that you were able to answer NO to all of the questions.
You will then sign in at the entrance stating the date, time, contact information and person you are here to see.
We encourage you to complete your rapid antigen test which can be done to the right of the front entrance. Take your test strip with you and monitor it. At the 15 minute mark, if there is one line showing, you are negative and you can discard the strip into the regular garbage. If there are 2 lines showing (even if one of the lines is faint) then you are positive. Go to the charge nurse immediately to advise and exit the building. Our IPAC lead will be in touch with you as to next steps.
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Residents are strongly encouraged to keep cash in their trust account at reception. This is the safest place to store cash.
The reception office is open Monday - Friday during regular business hours.
If a resident wishes to have a haircut from our hair salon this is paid out of the residents trust account. (no need for cash)
If they wish to purchase something from the tuck shop here, they can easily access their trust account right at that time.
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You will be invited to a care conference approximately 6 weeks following admission to review all care and services being provided and ensure that everyone’s goals align together.
We would like to offer you the opportunity to come into the Home for the care conference in-person or via zoom. In addition, if you would like a hybrid model of the meeting, we can also offer this option so that out of town family members can also participate if you wish them to.
If this is of interest to you, please let Colleen York at reception know when she books your appointment time. You are welcome to request this type of meeting at any point during your time at the home.
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Local pharmacies/walk in clinics participating in the COVID-19 vaccine pharmacy clinic are listed on the
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Menu, Meal times and Activity Programs |
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Menu
- Meal times are at 8:15am; 12:00pm and 5:00pm
- We will provide a link in the regular family newsletter that directs you to the County website where the current weeks menu will be posted. This link will be updated for the following week’s menu as well.
Program
- We will provide a link in the regular family newsletter that directs you to the County website where the current weeks program will be posted.
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Dining In at JMPC
You are welcome to eat/drink in a residents room (providing there is only one resident living in the room) or you can eat in the Gibbard Family Dining Rooms. These private dining areas are located on each resident Home area and can be booked through our front reception desk which is open Monday - Friday during business hours.
For those in shared resident rooms, eating/drinking can take place in the Gibbard Family Dining Room or outside.
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You are welcome to a hot drink along with the resident, providing you drink it in the residents private room or Gibbard Dining room, outside on an RHA patio area, balcony or community garden.
Our main coffee/tea area is on the first floor across from the reception desk.
On the second floor, we have another coffee/tea area located in the library.
Please feel free to have a cup of tea or coffee as you enjoy your visit.
Residents are welcome to these hot drinks at any time and any location inside or outside.
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All residents (unless they are isolating), can go on social, day and overnight absences. Residents are strongly encouraged to wear a mask while they are out, and use hand sanitizer.
If a resident has a known exposure to a case while on their absence, please inform the Home ASAP. This timely notification will help us ensure the safety of all residents that may be affected (ie tablemates, roommates, etc)
Social Absence Consideration:
For those who may consider taking a resident out on an absence, please be very aware of your own health symptoms and if you are feeling at all unwell, or were not feeling well the day before, please postpone your outing.
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Resident Home Area Extensions |
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These Resident Home area extensions below will take you to the Charge Nurse who is the RPN on your persons floor.
The RPN is a great person to connect with if you have questions related to medications, health status updates, or general resident centered information.
This is the best person to start with.
If they are unable to answer your question, they will be able to direct you as to
where to go next.
The RN Team Leader extension is an option if you are having difficulty accessing your respective home area or have further concerns.
If following speaking with the RN Team Leader, you continue to have questions or concerns, please reach out to
Emily Sarley RN who is the IPAC Lead/ Assistant Manager of Nursing (ext 7227) or Carol Corcoran RN who is the Manager of Nursing (ext 7226).
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Email is not your best option... |
It is not recommended to utilize email if you are needing to speak to a registered staff member (Team Leader, Charge Nurse (RN or RPN). Your best option is to call them per the numbers listed below.
You never know if a Registered staff person has vacation time or days off, or for whatever personal reasons are not on duty therefore causing an unintentional delay in responding to your question / information.
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TENA Incontinence Products |
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Here is a brochure from our contracted provider for incontinence products. Residents needing these products are assessed by a member of our in-house trained TENA team and measured for the most appropriate product and the costs are covered by the Home.
For residents who wish to continue with a different brand or specific product, they absolutely can, but the costs would not be covered by the Home.
If you have any concerns related to these products, please reach out to the Manager of Nursing - Carol Corcoran (ext 7226)
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Newspapers and Tuck Shop Information |
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Residents’ newspaper/mail is delivered to the resident.
Residents can mail letters at the Reception Desk.
Stamps are available at the tuck shop.
The Tuck Shop is open Tues, Thurs and Fri from 1-2 pm.
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Manager Point of Contact
For general inquiries related to COVID restrictions, or to send your vaccination information:
(For absences please contact the charge nurse as outlined above)
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Infection Control from the desk of
Emily Sarley RN, IPAC Lead
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If you are wanting to call the Charge Nurse (RPN) on the Home area, we ask that you be mindful of the times that the nurse on the floor is administering medications. This will allow the nurse to fully focus on this important task with minimal distractions.
Times to try to avoid calling the nurse include:
7:30-9:30am 11:30-1:00pm 3:30-5:30pm 7:00-8:30pm
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I am Dr. Pierre Robichaud and I will be part of the team that helps care for you.
Medicine is one part of a multidisciplinary team that is here to assist you in living a life that is meaningful.
I am committed to working with you to explore and optimize the things that are important for your health and wellbeing.
I look forward to getting to know you as part of the JMPC family!
Sincerely,
Dr. Robichaud
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Social Work and Spiritual Wellness |
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Krista is here every Monday supporting residents in the capacity of our Spiritual Wellness Worker.
On Tuesday, Wednesday and Thursday she supports residents and families from a Social Work perspective.
You can reach her at ext 7283
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Dental Assessments
Roving Dental Hygiene has offered to provide all new admissions (within 4 weeks) a complimentary dental assessment at the Home. Should the resident / POA wish to consent to this assessment, the Home will notify Roving Dentistry. There is no obligation for the assessment and there is no obligation for future services.
This is a great opportunity to connect with an oral health care provider who will support residents within the Home.
Roving Dental Hygiene – Karen De Luca RDH – 613-770-3801
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Code to Access Outdoor Spaces |
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In order to access the door codes throughout the building for areas such as the patios, balconies, and garden areas you need to identify whether the keypad box is white or black.
White Keypads - The code is 4321#.
Black Keypads - The code is 1234*
NOTE: Spring Meadow Area Garden – 2011#
Main Front Door Entrance and Exit Keypad
The code is 1234B
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Zoom is a great way to connect with your loved one.
It allows you to see each other while talking together.
Book your Zoom Visits online using Picktime!
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We ask that visits be scheduled a day ahead, and that weekend requests are completed by Friday at 2pm. For zoom visits, you will receive a confirmation email first. Then, 1 day prior to your zoom visit you will receive the zoom link emailed to you from the Home.
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If you have any questions or unable to access this online tool, please call 613-354-3306 and someone will help you Mon-Fri during business hours.
Need to Cancel your Booked Visit?
The booking site doesn’t have that feature to cancel yourself online unfortunately. So to cancel an appointment: Please contact Amanda. Please email her at asparkes@lennox-addington.on.ca or call her at ext 7223
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If you plan to bring your pet into the Home to visit with a resident, it is important that we have their proof of up to date vaccinations. You can provide this to our receptionist Monday - Friday to Colleen or you can email Amanda at asparkes@lennox-addington.on.ca |
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RESIDENT RESPONSIBILITIES
UPON HEARING THE ALARM
- WAIT FOR STAFF TO ASSIST YOU
- LISTEN TO DIRECTION GIVEN BY STAFF
- DO NOT LEAVE YOUR ROOM UNLESS YOU ARE DIRECTED TO DO SO BY STAFF
- STAFF WILL CLOSE YOUR DOOR AND WINDOWS
- STAFF WILL ASK YOU TO REMAIN THERE
STAFF OR FIREFIGHTERS WILL ESCORT YOU OR MOVE YOU IF IT BECOMES NECESSARY
FAMILY MEMBER RESPONSIBILITIES
IF YOU DISCOVER A FIRE
- REMOVE ANYONE IN THE IMMEDIATE FIRE AREA IF POSSIBLE
- SOUND THE NEAREST FIRE ALARM PULL STATION
- PULL STATIONS ARE LOCATED NEAR THE FIRE EXIT LIGHTS
- CONFINE THE FIRE AND SMOKE BY CLOSING THE DOOR
- STAY AT THE PULL STATION SO THAT YOU CAN DIRECT STAFF TO THE FIRE
- STAFF WILL THEN DIRECT YOU TO A SAFE AREA
FAMILY MEMBER RESPONSIBILITIES
UPON HEARING THE ALARM
- WAIT FOR STAFF TO GIVE YOU DIRECTION
- LISTEN TO DIRECTION GIVEN BY STAFF
- STAFF WILL CLOSE THE DOOR AND WINDOWS
- STAFF WILL ASK YOU TO REMAIN THERE
- STAFF OR FIREFIGHTERS WILL ESCORT YOU OR MOVE YOU IF IT BECOMES NECESSARY
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Message from the Chair of Family Council |
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Family Council is composed of family and friends of the residents of the John M. Parrot Centre and dedicated to the promotion and improvement of the health, welfare and happiness of all residents at the John M. Parrot Centre.
Family Council, a time for sharing, caring and supporting.
Family Council meets every 6 weeks. Meeting minutes and date of next meeting can be found on the board beside the screeners desk or on the wall outside of Orchard Trail home area.
Please feel free to reach out to me if you have concerns or simply need a listening ear.
Take Care,
Norman
Norman Ploeg
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Resident Home Area Roles
Team Leader (RN) - The Registered Nurse who oversees the clinical aspects in the home, we have an RN on 24 hours per day.
Registered Practical Nurse (RPN)- Is your main contact for care and medication questions/concerns
Personal Support Worker (PSW) - will help you with your personal care
Environmental Service Worker- Will clean your room, common areas and label new clothing
Activation Staff- Provide one to one, group programs and outings
Dietary Staff- Serve meals in the dining room and enhances your dining experience
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Michelle Hickey Clarke is our Behaviour Support nurse. She is an excellent person to connect with if you are having a difficult time understanding the dementia journey that your loved one is on.
She can also provide support that can help you have a meaningful visit when you come to spend time with your loved one here at JMPC. Feel free to connect with her at ext 7237.
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Dementia Educational Resources
What is Dementia?
The term "dementia" doesn't actually refer to one, specific disease. Rather, it's an overall term for a set of symptoms that are caused by disorders affecting the brain.
5 tips for communicating with people living with dementia
Montessori approach for Dementia
What are hallucinations and delusions?
Hallucinations and delusions are symptoms of Alzheimer's disease and other dementias. With hallucinations or delusions, people do not experience things as they really are.
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We have a new contact person for our local Alzheimer’s Society.
Lesley Deshane, First Link Care Coordinator
613 – 544- 3078 ext 208
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Forms That You May Require |
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- Paper Copies of the Weekly Newsletter – Available at the Resource Centre right behind the screeners.
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Essential Caregiver Designation Form – Click here
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Video Links You May Find Helpful |
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Ministry of Long Term Care Family Support and Action Line
1-866-434-0144
This line is available to raise concerns or ask questions related to LTC homes across Ontario and is staffed seven days a week from 8:30am – 7:00pm
The person who answers the call will take your name and contact information, ask a few questions on the issue, and forward this to an inspector for follow-up.
The complainant will hear back from the Ministry within two business days.
OR
Write to the Ministry at
Director
Long-Term Care Inspections Branch
Long-Term Care Operations Division
119 King St W, 11th Floor
Hamilton, ON L8P 4Y7
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If the complainant has already contacted the home directly and the Long-Term Care Family Support and Action Line and was not able to reach a satisfactory resolution,
they can contact the Patient Ombudsman.
Contact the Patient Ombudsman
1-888-321-0339 toll free
1-416-597-0339 (Toronto)
1 416-597-5371 (TTY)
CONTACTS
- Angela Malcolm, Director (Ext. 7222)
- Carol Corcoran, Manager of Nursing (Ext. 7226)
- Emily Sarley, Assistant Manager of Nursing (Ext. 7227)
- Carolyn McConnell, RAI Supervisor (Ext. 7259)
- Amanda Sparkes, Resident Services Coordinator (Ext. 7223)
- Shane McKenny, Environmental Services Supervisor (Ext. 7230)
- Kristen Richmond, Food Services Supervisor (Ext. 7228)
- Hilary Rock, Dietitian/P.T. Food Services Supervisor (Ext. 7229)
- Bobbie-Joe Blackburn, Administrative Supervisor (Ext. 7224)
- Michelle Hickey, Behavioural Support Nurse (Ext. 7237)
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