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After a long, warm and dry summer it looks like autumn is finally upon us. Each season brings its own unique beauty and character to everyone's water features. We know most of you still have plenty of the projects on the books to complete this year, and we are thankful that everyone is so busy.
In this month's newsletter we wish farewell to one of our long-time employees. There is also information on a True Pump award, this month's Aquascape video and much more!
Stay safe and healthy!
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Most of our safety policies remain the same and we are currently in a holding pattern waiting to see what may happen with winter trade shows and spring seminars. Thanks to everyone for your understanding as we navigate these uncharted waters together.
We are still limiting the number of people to come into the store at any time. All customers are required to wear a mask when entering and maintain proper social distancing, as per City of Denver restrictions. We have hand sanitizer and wipes available. When arriving at the store please ring the doorbell to let us know you've arrived since all doors will remain locked.
The health and safety of our customers and employees will continue to be our top priority. Thanks to all of you for your outpouring of support and encouragement during these difficult times. We will continue to monitor information from public health authorities, and will communicate updates on a regular basis via email and social media.
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Thanks, Aquascape, for honoring True Pump with the Regional Leadership Award! It means even more after all of the challenges we've faced this past year. Special thanks also to the entire True Pump team and all of our great customers who helped make this possible, we couldn't do it without you!
We also want to congratulate BR&D Landscape, Inc. for being named #1 Aquascape Contractor in the country for the second year in a row! And congrats to all the Colorado "Top Frogs" including Colorado Pond Pros, Rocky Mountain WaterScape, Hiner Outdoor Living and Serenity Falls Water Features.
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We are a bit sad to announce that after almost 20 years with True Pump, Bill McCaslin will be retiring on October 30. Bill began with us on January 7, 2002 and has helped thousands of homeowners and contractors install, troubleshoot and maintain their water features during that time. His incredible work ethic and dry sense of humor will be greatly missed.
Those of you that know Bill well know he is a "behind the scenes" type of guy. He doesn't really like to be the center of attention but as we wish him farewell we'd like to place your focus directly on him. So please stop by the store to say hi to Bill and wish him well if you have time over the next couple of weeks. You can also email him directly at [email protected] or give him a call at the office at 303.744.3505. Thanks, Bill, for being a great friend and good luck in your retirement!
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Colder temperatures are on the way so be sure to stock up on all the needed Fall & Winter Items! Cold water fish food and bacteria, aerators, de-icers and pond gloves all are important items to prepare your customer's water feature for the winter season.
At Pondemonium we got a sneak peak of some of the new Aquascape products that will be available in 2021. Lots of exciting items including a number of new fire feature products. Keep an eye on future newsletters for more info.
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Here's a few tricks of the trade from Aquascape's Brian Helfrich!
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| | How to Fix Pond Leaks and Hide Liner |
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"The purpose of a business is to create a customer who creates customers." Shiv Singh
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Fall Hours:
Monday - Friday 8:00 a.m. - 5:00 p.m.
Closed Saturday & Sunday
Closed for Thanksgiving Thursday, November 26 & Friday, November 27
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