Most of our employees and loan officers work remotely. Since the pandemic, this is the way it has been, and management supports remote work.
In our recent state examination, our examiner cited us for not having a written remote policy for employees and loan officers.
We drafted a policy quickly, but they were not thrilled with our expectations for loan officers, especially when they work from unlicensed locations. They thought it was too “convoluted.”
The examiner wants us to get it down to just a few requirements. That’s in addition to the requirements for all the other employees.
What are the essential expectations of a loan officer working remotely?