RingCentral’s Message Video and Phone (MVP) platform, the market leader in the Gartner Magic Quadrant, will become Mitel’s go-forward UCaaS solution, adding more options to our portfolio of leading UC on-premises, subscription, and private cloud solutions.

RingCentral has a proven track record and is rated as the #1 UCaaS provider by many industry analysts. RingCentral's MVP solution is another great Cloud choice for CTS customers, offering a comprehensive suite of communication and collaboration services.

There will be no change to the service or business contracts you have in place.

Mitel and CTS will work with you to review your options and plan for upgrading your service to the RingCentral MVP offering. We’ll ensure a seamless transition for your communications.

Get more details on these promotions from your CTS team. Contact us today at 800.787.4848 or jnolte@ctsmd.us.

As organizations implement hybrid working, many decision-makers are asking themselves: “What does it take to succeed in today’s ever-changing business landscape?” In a word: Resilience.

Resiliency is defined as the “ability to recover from or adjust easily to misfortune or change.” However, as the majority of companies plan for a hybrid work future, you may be wondering how to build and maintain resiliency among a mix of in-person and remote workers.

Your team needs to adapt to changing customer expectations, market conditions, and supply chain issues. When challenges arise, resilient teams pull together and come up with creative ways to overcome obstacles. MiTeam Meetings is a plug-and-play solution that lets in-person staff gather in one room without remote workers getting lost in the background. Features like instant messaging and polling let everyone contribute their ideas easily and in real-time. Teams can even capture notes, share files and pick up right where they left off in the next brainstorming session.

Encourage your team members to speak up when they see challenges or problems. Make it easy to communicate with employees and always be available to listen. Offer a variety of communications options. MiCollab and MiTeam Meetings, for example, make it easy for teams to stay connected, no matter where or how people are working. Features such as web and mobile applications and a single point of access for a multitude of collaboration tools make sure no one is ever more than a click away.

Managers can use technology to improve the psychological health of their teams. Consider a weekly meeting where anything goes – a space where employees can be free to talk about what’s on their minds. Give members the freedom to join the meeting any way they choose – video, audio, in-person or remote – so they have a sense of control. And don’t be afraid to make it fun as a virtual happy hour or an at-home contest. A little time to blow off some steam together can go a long way to building a sense of trust among team members.

If everyone on a team has the same ideas, innovation isn’t likely to happen. That’s why diversity is so important. In the hybrid world, there are more communication options than ever, so it can be a challenge to know how best to interact. You don’t need to have all your calls over video. Sometimes when you just want to chat and check in, a phone call can be more effective. Different people have different preferences when it comes to digital communications. Be flexible to make them feel comfortable and connected.

CTS can connect your hybrid team… Contact us at 800.787.4848 or jnolte@ctsmd.us.

One-third of the population is comprised of millennials and there are now almost 5 Billion mobile phone users in the world. These shifts have brought new challenges to the way your business delivers customer experience. 90% of consumers check your website before interacting with your company, and most customers would rather interact through digital channels like email, chat, and social media.

Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omnichannel customer journeys.

Customers want options on how they communicate with you. Voice, email, Web chat, SMS text, fax, and social media are all desired means of serving your customers. MiContact Center Business is built to manage service levels across all the channels your customers choose to use. With open media routing, businesses can route non-traditional media using an open API routing engine to extend the capabilities of the system to non-traditional media types like Internet-of-Things (IoT) alarms, WebRTC video, and social media messaging applications.

An omnichannel customer experience is a competitive differentiator that keeps existing customers satisfied and attracts new ones. Engaged customers have been proven to spend more money and spend more frequently.

Don’t be left behind… CTS has the omnichannel customer experience solutions you need. Contact us at 800.787.4848 or jnolte@ctsmd.us.

Founded in 1957, Harford's vibrant main campus occupies 352 acres near Bel Air, Maryland, and has 24 buildings totaling 372,525 assignable square feet, as well as five miles of walking trails. The College also operates several off-site facilities containing another 41,156 assignable square feet. When the school wanted to replace its aging phone systems, link its sites with expanded communication capabilities, and improve response to incoming calls, CTS aced all tests to become HCC’s technology partner.

CTS evaluated HCC’s communications and network infrastructure before recommending the Mitel MiVoice Business platform to meet the school’s requirement for multi-site connectivity. The capabilities of the IP voice network extended to Aberdeen, providing convenient four-digit dialing between all campus offices and locations. Complementing the phone system is Mitel Contact Center technology, which is essential to managing calls during peak periods, such as student registration. Contact management tools are coupled with desktop integration and Unified Messaging.

The Mitel system and phones are easy to manage through an online browser, providing access to the Bel Air and Aberdeen locations from a single interface, lowering administrative costs, and increasing IT staff productivity. Mitel Call Recording and Accounting systems track all phone usage, helping HCC train staff and control telecom costs. An Emergency Broadcast Notification system keeps the campus community informed when it counts. CTS’s service agreement, local technical support, and extensive parts inventory provide peace of mind.

HCC's communication system has the flexibility to keep pace with a growing community and student population. The new phone system is paying off with expanded capabilities and new management tools, making life easier for staff, school administrators, and the IT team. For the CTS team that made it all possible, it’s all academic.

Need help with your campus communication needs? Contact CTS today at 800.787.4848 or jnolte@ctsmd.us.

Among Mitel’s top-rated partners, CTS supports Mitel’s complete product portfolio. Our team of experts provides end-to-end design, local to global deployments, and ongoing support.

Our customized solutions include a variety of cloud and on-premises deployments to keep your organization connected – public cloud subscriptions, private cloud arrangements, on-site systems, and hybrid arrangements.

Ready to connect with the Cloud? Beacon Cloud Voice is CTS and Mitel-powered to connect our clients across the Mid-Atlantic Region. We don’t ship phones… We deliver and set up everything. Improve your business operations with affordable, reliable, locally-provided cloud communications software and services. More on Beacon Cloud Voice here

RingCentral's MVP solution (Message, Video, Phone) is Mitel’s UCaaS solution, giving you more choices and complementing Mitel’s leading UC on-premises, subscription, and private cloud solutions. RingCentral is rated as the #1 UCaaS provider by Gartner and other industry analysts.

If you need more control, an on-site business phone system can offer a customized blend of communication and collaboration tools presented in one easy-to-use interface. No need to combine tools from multiple vendors, Mitel’s flagship MiVoice Business systems deliver an end-to-end on-site phone and unified communications solution from a single provider, combined with outstanding local CTS support.

We back up our advanced technology solutions with exceptional 24 x 7 support – whether managed plans or on-demand – to keep your organization well connected and productive.

To learn more about our cloud and on-premises communication solutions, contact us today: 800.787.4848 or jnolte@ctsmd.us.

Tell us about it... Just mention, "Newsletter Referral Program" when you make the referral – we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.

Contact us with your sales tip at: 800.787.4848 or jnolte@ctsmd.us.