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COVID-19 State of Emergency Lifted
In alignment with the end of California's COVID-19 State of Emergency, the local public health emergency for COVID-19 ended in Alameda County on February 28, 2023.
The end of the local health emergency declaration does not mean the end of COVID-19, which will remain present in our community. Residents should use the same tools proven over time to be effective in keeping themselves and others as healthy as possible. For the latest information, visit Alameda County's dedicated COVID-19 website.
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Update on Eviction Moratorium
The Alameda County Eviction Moratorium Ordinance adopted in March 2020 to help renters financially affected by the COVID-19 pandemic will end this April. Legal evictions may proceed starting on April 29, and tenants who do not pay rent from April 29 onward may be at risk of eviction.
The cities of Oakland and San Leandro still have moratoria in place. Tenants with unpaid rent accumulated during the moratorium may not be evicted for such unpaid rent, but landlords may still pursue unpaid rent in small claims court. Tenants who violated their lease for other reasons than nonpayment of rent are subject to eviction and not protected from the nonpayment of rent clause.
Tenants and property owners can call 211 or visit ac-housingsecure.org for legal assistance,
multi-lingual know-your-rights workshops and videos, mortgage assistance, detailed information on the eviction process, FAQ's and more.
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Receive Help This Tax Season
It's tax season, and even though this can be a stressful time, there is help available! Our partners across the state of California are doing the work to make sure that people can get their taxes done for free. See if you qualify for free and easy tax prep by texting TAXES to 211-211 or visiting MyFreeTaxes.org.
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Celebrating Women's History Month
This month, and every month, we are proud to honor the inspiring women in our lives, especially our 211 staff, who are on the frontlines caring for our communities. Each year, the majority of 211 callers are women and our team is deeply committed to connecting them to the resources they need to improve their lives, such as Girls Inc. of the Island City in the partner spotlight below.
To find additional women services, go to 211alamedacounty.org.
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New Resource for Survivors of Crime
Asian Health Services has established a new program called the Community Healing Initiative (CHI) which provides trauma-informed care for participants who have experienced anti-Asian hate or community violence. CHI offers a safe place to call for safety concerns, support, and resources. They also assist individuals with historical trauma whose trauma has been triggered due to recent violence. Their focus is on helping crime survivors with the following:
- Filling out police reports
- Finding mental health resources and counseling
This is not a crisis hotline, but if you or someone you know need support, you can reach the CHI by calling 510-735-3940, Monday - Friday: 9 am - 5 pm.
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Welcome Philip Malan to the Eden I&R Team
Philip is Eden I&R’s newest 211 Contact Center Manager. Before coming to Eden I&R, Philip worked for thirteen years in call center management. He was a Site Supervisor for a call center with the Department of Veteran Affairs in San Francisco. He also managed a call center that coordinated COVID testing and vaccine appointments. Most recently, Philip was a Patient Access Manager with the Sacramento Native America Health Center.
Philip loves to help people, and being able to be a part of the Eden I&R team allows him to do that. In his free time, he enjoys spending time with his wife and their 2 dogs. Philip is also an open-mic comedian and a pro wrestling fan who enjoys going to events.
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Job & Volunteer Opportunities
AIDS Housing and Information Project (AHIP) Coordinator: Provide information and referrals to health and human services and housing for people living with AIDS in Alameda County. Apply here.
Community Resource Specialist (CRS): Under the direct supervision of the 211 Contact Center Manager, the CRS will address clients' concerns over the phone and through text and provide needs
assessment and referral. Apply here.
Director of Finance and Administration: As a key member of the leadership team, the Director of Finance and Administration will apply organizational values and equity and inclusion principles to create effective processes and structures across the organization. Apply here.
Junior Program Manager (Housing Portal): Under the supervision of the Senior Program Manager, the Junior Program Manager will focus on user support and provide day-to-day coordination of portal maintenance. Apply here.
Senior Accountant: The Senior Accountant will be responsible for overseeing the contracts and grants invoicing, accounts payable, reconciliations, and financial statements. This position reports to the Director of Finance and Administration and supervises the Bookkeeper. Apply here.
Transportation Community Resource Specialist (TCRS): Reporting to the Transportation Manager, the Transportation Community Resource Specialist (TCRS) will connect people with resources, by scheduling, subsidized curb-to-curb rides. Apply here.
Volunteers: As an Eden I&R / 211 Alameda County volunteer, you can help connect people to valuable resources in the community. Get involved.
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Join Our Board
Eden I&R is seeking new members for its Board of Directors! The Board of Directors provides oversight and counsel on planning and policy development, financial oversight, and resource development.
Women, minorities, people with disabilities, veterans, people impacted by the justice system, and other candidates from diverse backgrounds are encouraged to reach out about this opportunity! If you are interested in board service, please contact Eden I&R’s Executive Director, Alison DeJung, at adejung@edenir.org.
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211 in the News
The personal finance website, The Penny Hoarder, recently featured 211 as a resource to help find low-cost solutions when you may need extra support if money is tight. You can read more of their suggested resources here.
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Book 211 for a Community Event
Our team is available for tabling at local resource fairs. If you would like Team 211 at your next event, please reach out to our Development & Outreach Associate, Bridget Schultz, at bschultz@edenir.org.
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A Berkeley man in his fifties called 211 seeking shelter resources. He had nowhere to go because he had lost his home to a fire. He had mental and physical limitations, making finding housing difficult. Because he was unhoused, 211 staff referred him to North County Bay Area Community Services (BACS), who could help him with shelter and housing problem-solving. BACS Housing Resource Center information was provided to help him with his immediate needs, like food, showering, laundry, hygiene, and other assistance. Finally, staff also referred him to Saint Vincent De Paul as a shelter opportunity.
Read more 211 call examples.
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211 By the Numbers - February 2023 | |
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Average Call Length:
5:58 minutes
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Average Wait Time:
1:31 minutes
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Services Database:
8 agency record updates
230 program record updates
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Housing Database:
21 units added
2,359 records updated
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Website page views:
49,412
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Website Sessions/visitors:
13,431
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AHIP (AIDS Housing Information Project) | |
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AHIP (AIDS Housing Information Project) offers housing and human services resource referrals to People Living with HIV/AIDS via a designated phone line and through one-on-one, in-person assistance at clinics and AIDS Service Organizations.
Last month, AHIP provided 17 housing referrals and 4 referrals to services. Year to date, AHIP has provided assistance to 5 unduplicated clients.
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"211 staff are so helpful and very professional. 211 is a great organization, thank you very much."
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Thank You to Our Partners | |
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Funder Spotlight - Eden Health District
Eden I&R is grateful for funding from the Eden Health District to continue to provide health, housing, and human service information and referrals for Eden area community members.
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Partner Spotlight - Girls Inc. of the Island City
Girls Inc. of the Island City annually serves over 600 girls, ages 6-18, in the city of Alameda. Their research-based programming is delivered by trained professionals who focus on the development of the whole girl, supporting, mentoring, and guiding girls in an affirming, pro-girl environment.
Girls learn to value their whole selves, discover and develop their inherent strengths, and receive the support they need to navigate the challenges they face. Girls do not need to be enrolled in Alameda City schools to attend Girls Inc programs.
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Eden I&R is a 501(c)3 charitable organization, and your donations are tax-deductible to the extent allowed by law.
We envision a community empowered with information and connected to resources so that all people obtain health, happiness, hope, and improved livelihoods.
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