October 2021 E-Newsletter |
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Firefighters On Your Side
Be prepared for wildfires! The California Fire Foundation provides multi-lingual, culturally relevant fire safety messaging in Spanish, Vietnamese, Chinese, Tagalog, and English.
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COVID-19: Updated Guidelines on Wearing Masks and Holiday Safety
As decisions to vaccinate and wear face coverings indoors drive down COVID-19 case rates and hospitalizations, health officers for the nine Bay Area jurisdictions that require face coverings in most indoor public spaces recently reached consensus on criteria to lift those health orders under certain conditions . Read the details here.
Also, Alameda County and the City of Berkeley issued guidance for celebrating Halloween and Día de los Muertos, which could spread COVID-19. See their suggestions here. |
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More Support During Public Safety Power Shutoffs
Pacific Gas & Electric and Southern California Edison have expanded their partnership with 211 systems throughout California before, during and after Public Safety Power Shutoff events.
Customers can call or text 211 to connect with local resources, including home meal delivery, shelter and portable backup power.
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Eviction Moratorium Continues in Alameda County
Tenants in Alameda County will continue to be protected from most evictions under the Alameda County Eviction Moratorium beyond September 30, 2021, though statewide protections ended on that date.
Read more about protections from Centro Legal de la Raza here in English, Spanish, Hindi, Vietnamese, Simple Chinese, and Tagalog. |
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Join Our Team!
Associate Director, 211 Contact Center - Manage our largest program while creating a culture of excellence. Click here for details.
Community Resource Specialist: Be the person on the phone when someone calls 211. Click here for details or here if you're bilingual in Spanish and English.
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Power for Medical and Independent Living Needs
PG&E's Medical Baseline Program, also known as Medical Baseline Allowance, is an assistance program for residential customers who depend on power for certain medical and independent living needs.
Visit here to learn more about how the program helps lower rates and offers extra notifications of Public Safety Power Shutoffs. |
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A mother of five living with a disability in Fremont called seeking veterans benefits assistance. 211 staff referred her to Swords to Plowshares, the U.S. Department of Veterans Affairs and the California Department of Veteran Affairs.
Click here to read more 211 call examples from September.
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211 By the Numbers - September 2021 |
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211 Alameda County
7,106* conversations handled
8,371 referrals provided
*Includes 37 calls for Covid-19 testing and vaccine appointment scheduling.
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Demographics
72% female
25% single mothers with minor children
53% living with disabilities
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Conversations handled reflects both calls and two-way texts to 211.
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Average Call Length
5:55 minutes
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Average Wait Time
6:55 minutes
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Services Database
120 agency record updates
287 program record updates
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Housing Database
99 units added
1,875 records updated
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“211 staff made me feel at ease with the services that he provided in helping me with rental assistance. Thank you so much!" |
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AHIP (AIDS Housing Information Project) |
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AHIP (AIDS Housing Information Project) offers housing and human services resource referrals to People Living with HIV/AIDS via a designated phone line and through one-on-one, in-person assistance at clinics and AIDS Service Organizations.
Last month, AHIP completed 174 calls and 5 face-to-face meetings with clients, provided 524 housing referrals and 159 referrals to services. AHIP completed 3 site visits and assisted 5 clients with Coordinated Entry System navigation and document readiness. Year to date, AHIP has provided assistance to 197 unduplicated clients.
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26 community web-based meetings & calls attended
39,192 website page views
10,847 website sessions/visitors
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Thank You to Our Partners |
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Partner Spotlight - Domestic Violence Awareness Month
October is Domestic Violence Awareness Month, started as a way to connect and unite individuals and organizations working on domestic violence issues while raising awareness for those issues.
On average, nearly 20 people per minute are physically abused by an intimate partner in the U.S. On a typical day, there are more than 20,000 phone calls placed to domestic violence hotlines nationwide.
Among the organizations that 211 connects survivors of domestic violence and human trafficking to:
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Donor Spotlight - i4Color
i4Color is an Oakland-based company that specializes in packaging, print, photography and retouching. When asked why the company chooses to support Eden I&R, CEO and Founder Daryl Eifler stated, “i4Color has always carried a sense of responsibility when it comes to supporting our community. Eden I&R does such great work, that even being a small part of their success in helping connect vulnerable people to critical resources gives our team great pride. We knew immediately i4Color’s contributions would work for people in a variety of circumstances within the community, and that felt right.”
“Over five years have passed since we began our support of Eden I&R, and we feel as good about supporting them today as we did on day one, because we know they are providing a full range of meaningful services that make a real difference to the community in which we work and live.”
Eden I&R would like to extend its deep appreciation to i4Color for its generous support.
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