Gas Safety Awareness Surveys in Progress
Please take a few moments to answer our call.
Starting the week of December 5, City of Palo Alto Utilities customers & non-customers living near a gas pipeline may receive a phone call with questions about gas safety awareness. This is the federally-mandated Gas Overall Awareness level (GOAL) survey, a nationwide program developed to assess public awareness about gas safety. This telephone survey is conducted every year to ensure that you have adequate information on safety protocols.

Safety is our top priority! We appreciate you taking a few minutes to answer the gas survey awareness questions. 

If you're interested in learning more about our gas safety efforts, visit our utilities safety page.

Contact our Utilities Customer Service Center with any questions or concerns at (650) 329-2161.

Prepare yourself and learn safe practices with our Gas Safety brochure, which is also available in Spanish and Chinese.


Gas Prices are High This Winter
How to Keep Utility Costs Low

Natural gas prices will be much higher than usual this winter due to changes in market supply and demand. Gas market prices can fluctuate greatly from month to month due to factors such as national weather, gas production, storage levels, as well as national and international trade and demand. The City of Palo Alto Utilities (CPAU) purchases gas from the market on a monthly basis, so fluctuations in pricing can affect your bill. Read more.

With energy efficiency, you can keep utility bill costs low!

We want to make sure you have information in advance about higher gas prices and know where to go for energy efficiency tips to keep utility costs down.

View our webpage cityofpaloalto.org/efficiencytips for some no-cost and low-cost ways to save energy and money this winter.