#45 - Week ending September 17th, 2021
Welcome to this week's 'Take 5', your 5 minute weekly roundup of what's been affecting users this week, if you need any clarification on any points or have any questions drop an email to support@optinetuk.com.
eReferral Pilot Sites Needed
We are looking for practices that use the following referral systems, to help us test the FLEX integration.

  • Opera
  • eVonnect

If you would like to be involved, please email support@optinetuk.com
Refresh Your eGOS Claim Statuses
We had an increased number of calls at the start of the month relating to eGOS England claims that appeared to be stuck in a 'Submitted' state. In this situation, what has likely happened is that PCSE has not received the claim at their end for some reason.

As a good housekeeping task we suggest you regularly check your claims statuses to make sure that there aren't any that have not been received by PCSE

How do I check for 'Stuck' claims?
  • Go to Business Intelligence->Reporting->eOphthalmic Claims
  • Set the date filter to the period you want to check
  • Highlight the statuses 'Submitted', 'Rejected' & 'Ready for Claim'
  • Click 'Refresh All Claims'

Any claims that are listed and older than 48 hours need to be investigated and re-submitted. Contact the helpdesk who will be able to change the status so that they can be re-submitted.
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Optinet FLEX
Latest Patches - v1.5.5

  • HPP indicates patches that are downloaded and installed automatically
  • MTS indicates patches that have been loaded onto the 'Hosted FLEX' servers

*** If you would like any other patches applied please contact the helpdesk ***

  • #062: eGOS England Certificates
  • Installs the eGOS certificate using an updated method to ensure the private key details are retained after a reboot.
Send Us Your Ideas
Is there something in particular you would like to see? Are there any areas for improvement to make your life easier?
Send us your ideas using the 'Send a suggestion' option on the application menu in FLEX.
Hosted FLEX
  • No Current Issues
Optinet V5
  • No Current Issues
PCS
  • Update your contact details, if you need support please call the main support line 0800 310 2400. The '01242' number will cease to be in service next month.
How are we doing?
Please let us know how we are doing and give us your ideas for improvements we could make to FLEX or our service.