YOUR SINGLE SOURCE VOICE + IT EXPERTS
March 2023 Voice & IT News
Award-winning, industry-certified, serving businesses for 35+ years... CTS helps you take advantage of technology that moves you ahead. Every month we explore the latest in Voice, IT, Networks, Managed Services, Mobility and Collaboration.  
  
Jeff Nolte, President
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Mitel Q2 Promo for MiVoice Office 250 customers... Upgrade to MiVoice Business before June 30th 
This deal enables existing MiVoice Office 250 customers to affordably transition to MiVoice Business.

Mitel is offering discounted (in some cases no-cost) MiVoice Business licensing arrangements for MiVoice 250 customers. This end-of-life migration program also supports the transfer of the remaining months of MiVoice Office 250 software assurance (SWA) to MiVoice Business SWA.

Mitel has evolved MiVoice Business to cater to the needs of any size organization and provides a full range of deployment and financing options.

  • Mitel's new SMB Controller supports smaller customers or branch offices who want MiVoice Business's enterprise-class capabilities in a small business package for up to 150 users. 

  • MiVoice Business can be expensed as a one-time CAPEX investment or you can choose a monthly OPEX subscription offering.  

  • MiVoice Business can be deployed on-premises, in your private cloud, or in a public cloud (either AWS or Azure).

Get the customized, big business features your small or mid-sized business needs to thrive. Contact us today: 800.787.4848 or jnolte@ctsmd.us.
Is Hybrid Work here to stay or just a temporary solution?
As fully remote work has phased out for many, the new norm is hybrid work ― the flexibility to mix up our workdays between home, the office, and anywhere in between.

The question now is: Does hybrid working have the legs to become the true future of work or will it become a fleeting fad? We think hybrid is here to stay. Here are three reasons why and three tips on how to make sure your business is ready for the long haul.

3 Reasons Hybrid Workplaces are the New Norm

  • Employees prefer the Hybrid Approach – overwhelming majorities prefer the work/life flexibility that comes with hybrid work.

  • The C-Suite is Committed – not every executive has bought in, but almost 80% are onboard when hybrid fits the employee’s job role.

  • It's Better for Business – companies offering hybrid report higher employee engagement and improved business performance.  

3 Ways to keep Hybrid Workers Happy

  • Create a Hybrid-friendly Culture – smart businesses will begin to make changes now and then adjust as needed. First and foremost, focus on more autonomy and choice: endorse your people’s ability to choose where (and, in some cases, when) they work. 

  • Provide the Necessary Tools for Communications – Virtual team workspaces, real-time instant messaging, and desktop sharing keep employees connected whether they're at home, in the office, or at a local coffee shop. Look for communications technology that offers a single experience across multiple devices, so it's easy for employees to switch between work environments without any hassle. MiCollab - Mitel’s all-in-one collaboration platform - for instance, provides a consistent experience from desktop to mobile. Users can even start a conversation on one device and seamlessly continue it on another.

  • Collaborate to stay One Step Ahead – The best way to ensure your business can quickly adapt to the changing needs of all staff is to encourage collaboration at all times. Fortunately, your communications technology can help you accomplish this with voice, video, and chat capabilities to keep everyone connected. A flexible and scalable solution gives companies the agility needed to implement changes on-the-fly, so you can make hybrid work today and well into the future.

We may not have a crystal ball to predict what the workplace will look like in five years, but all signs point to hybrid workplaces and more remote employees.

CTS deploys and supports the communications technology you’ll need to connect your hybrid teams and customers. Contact us today: 800.787.4848 or jnolte@ctsmd.us.
The 5 Top Reasons our On-Prem Customers migrate to RingCentral Cloud
Since RingCentral and Mitel joined forces in November 2021, CTS customers have been taking advantage of the opportunity to migrate their older Mitel on-premises systems to RingCentral’s Message Video Phone (MVP) cloud communications service.

So why are so many decision-makers choosing MVP?
Here are the 5 top reasons our customers cite for making the move…

1. Integrating Voice + Business Apps in an all-in-one solution

Mitel customers want to unify their communications within one, easy-to-use app and they are looking beyond telephony and want a platform that is future-proof. Messaging, video conferencing, contact center, or integration with existing business applications is just as important as voice communication. MVP provides over 100 certified integrations with business apps including Office 365, Salesforce, and Google G-Suite.

2. Simplified management 

By migrating to RingCentral’s MVP solution, managing your communication infrastructure is significantly simplified. Cloud eliminates the difficulties of challenging on-prem upgrades, hardware malfunctions, feature updates, and scalability. Get one communications solution and one bill.

3. Unparalleled global reliability and security

Mitel customers appreciate the 99.999% availability with RingCentral. That equates to just 78 seconds of downtime per calendar quarter - the gold standard for uptime SLAs. RingCentral maintains this level of availability with geo-redundant data centers, decades of industry expertise, and more.

Customers can control how their users access RingCentral MVP and their data (all messages, meetings, and voicemails), in addition to your local IT team having full control of your local network environment and security.

4. Phone Integration - Mitel’s flagship Mitel 6900 IP Desk Phones are certified to work with RingCentral MVP

5. Hassle-free Migration Experience

Migration Accelerators – Through exclusive access to Mitel Platform APIs, RingCentral implementation program covers all the details…

  • Audit – Takes a snapshot of the customer’s current deployment to help map out the migration plan.

  • Extract – Creates a new configuration that details what can be easily migrated and what requires more work.

  • Manipulate – Updates the configuration to eliminate issues and prepare for automated migration.

  • Provision – Use the configuration to migrate within minutes.

CTS makes it easy to take advantage of Mitel + RingCentral's industry-leading capabilities. Schedule a meeting with our experts at 800.787.4848 or jnolte@ctsmd.us.
Best practices to keep your Voice & IT networks up and running
Many businesses manage an IT environment that includes a complicated maze of technology services and equipment of varying ages, performance, and overall health.

Even for the most tech-savvy, it can be a challenge to identify potential problems before something fails and disaster strikes.

Fortunately, there are best practices you can employ now to minimize the risk...

  • Infrastructure updates – Many problems can be prevented with proactive hardware and software updates that help keep pace with security vulnerabilities and interoperability demands.

  • Monitor – End-to-end network monitoring will provide vital insights into the health of the devices on your network. You can catch a misconfigured router or endpoint and deal with failing equipment to prevent voice quality or connection problems.

  • Go deeper with analytics – Usage data can tell you in advance when it's time to expand your network or add new licenses. Alarm analytics can direct you to the most important issues on your network faster.

  • Get a partner to help – Networks are not created equal. They all have quirks that 'out of the box' network management systems can miss. Remote monitoring and specialized enterprise-class tools can see more events on your network that could impact your communications. 

Be proactive to head off communications downtime before it happens… Contact us today: 800.787.4848 or jnolte@ctsmd.us.
Have more fun this Spring… Get $250 for your sales lead!
Know someone who is grappling with a Hybrid workforce? Is moving or looking for a new phone system? A friend who needs faster broadband or Wi-Fi? A business partner who wants to add Sound Masking to their space?

Tell us about it... Just mention "Newsletter Referral Program" when you contact us - we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.

Contact us with your sales tip at: 800.787.4848 or jnolte@ctsmd.us.
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