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In an effort to streamline the process of referring children to Assigned Behavioral Health Clinics and improve the member experience, Mercy Care will be moving to an email referral process originating from our Member Services department
Effective May 16, 2022, Mercy Care Member Services will send emergent referral requests through email to the Assigned Behavioral Health Clinics for emergent referral for the following settings:
- Children discharging from a crisis/urgent care.
- Children discharging from an inpatient hospital setting.
- Children discharging from an emergency department.
The Mercy Care Network Management team will be conducting annual training. Please refer to the Provider Manual for more information about the process.
If you are unable to complete the referral, please reply to all members on the original referral email.
Please don't hesitate to contact your Mercy Care Network Management Representative with any questions or comments. You can find this Notice and all other provider notices on our Mercy Care website.
Thanks for all you do!
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