Looking for a quick way to reach us during business hours? Try our Chat feature, located on our web portal, behind your login. We have customer service representatives available to answer account holder, employer and broker questions.

How to access:

• Log into your online account at sterlingadministration.com
• Click the “need help” or “ chat now” in the lower right hand corner
• Choose your department/product and type in your question
• If we are unavailable, we will respond to the message you leave us

Please make sure that the information in your account is current. 

Here are a few important reminders:

1. update the information associated with your account whenever you make a change, including changes in your postal address, email address, health plan enrollment status (single/family)
2. update beneficiary information to add and/or delete beneficiaries, or to change distribution percentage

1. Creating a strong password by combining upper and lower case letters, symbols, and numbers. Be sure to record your password and keep it in a secure place.
2. Changing your password at least every 6 months
3. Adding text or email alerts. You can do this online by clicking on Notification Preferences on the left side bar. 

Looking for a way to send claims information quickly to Sterling? Use our mobile app to upload your debit card receipts as well as needed information to substantiate the expense.

Remember that for each debit card receipt you submit, we will need the following additional information:The patient’s name; the date of service; the nature of the healthcare service provided; the name of the healthcare provider; and the patient's amount due. You can upload a photo of the provider’s invoice with this information on our Mobile App. It’s fast, easy, and convenient.



Have you used our call back service? We know that during periods of high call volume, there are times when trying to reach our Customer Service team can involve a wait. We value your time so please use our CallBack service. When prompted to request a callback, simply press option 2 and enter the phone number on which you would like to be reached, and include an extension number if needed. This will hold your place in the CallBack queue. One of our customer service representatives will return your call.

IRS Announcement 2021-7. The IRS added products intended to prevent the spread of the COVID-19 disease to the list of Internal Revenue Code Section 213(d) expenses. Amounts for the purchase of personal protective equipment such as masks, hand sanitizer, and sanitizing wipes may be reimbursed on a tax-free basis under a Health Flexible Spending Account (FSA), Health Savings Account (HSA), or Health Reimbursement Arrangement (HRA), if allowed by the employer. The notice provided for a retroactive start date of January 1, 2020.

The Internal Revenue Code was amended by the CARES Act to include feminine hygiene products and over-the-counter drugs without a prescription as Code Section 213(d) qualified healthcare expenses beginning January 1, 2020 for Health Savings Accounts (HSAs), Health Flexible Spending Accounts (FSAs) and Health Reimbursement Arrangements (HRAs), if permitted by the employer.

Qualified Healthcare Expenses 

Unsure if your purchase is an IRS-qualified medical expense? The FSA and HSA Stores are a great resource, which you can access here

Most employers authorize FSA or HRA debit cards to be issued to each participating employee to facilitate payment of eligible medical expenses. 

While these debit cards are an easy and convenient way to pay for eligible health care products and services on a tax-free basis, there are technology issues and regulatory compliance requirements that arise when the cards are used. You can access the full article here.

Did you know that a Health Savings Account is also one of the best ways to plan and prepare for retirement? Read this article for more information