Laura Stewart, Share One's National Account Representative, worked with Diana Veazey, President/CEO LG&W FCU, to establish a NewSolutions and NS3 product review process that included multiple remote training demonstrations with their staff. Share One and LG&W FCU are located in Memphis, Tennessee. Normally, training would take place in-person.

"When a credit union's contract is up for renewal, we see a need for the credit union staff to review features and modules that have been introduced and enhanced over the years," says Laura. "For LG&W, because most of their staff is working remotely, and because we all want to stay safe, we had to rethink a customized training and review process for them. We were very organized to ensure the staff at LG&W received critical system information."

"Our due diligence review process with Share One proved enlightening," said Diana Veazey, President/CEO, LG&W FCU. "It was a benefit for our team to interact with the Share One staff. The training revealed some important system changes, and the virtual learning process was extremely convenient," she said.

"We highly encourage our clients to take advantage of the learning tools Share One offers," said Laura. "The Share One Customer Portal is a great asset for information and includes manuals, training videos, and release notes," she said.

Contact your National Account Representative for a customized training plan for your team: Laura Stewart, Michael Curtis, Eric Conrad.

Eric Bruen, President/CEO of Desert Valleys FCU, won the local mayoral election in Ridgecrest, California.

Desert Valleys Federal Credit Union, led by Eric, converted to NewSolutions in 2015.

Congratulations, Eric!

All credit union clients must have NewSolutions 20.1.3 or 20.2 installed for 2020 Tax changes. Please see the Webinar schedule with links to register for the 2020 Tax changes scheduled for December 9, 2020.

All credit union clients who also have NS3 products must have NewSolutions 20.2 installed in advance of the needed NS3 upgrades for NSHome, NSLoan, and NSJoin.

To schedule your credit union's NewSolutions 20.2 upgrade, visit the Customer Portal to utilize the calendar scheduler, or call support.

NSHome 3.1, NSLoan 1.11, and NSJoin 1.10 are the latest NS3 product versions available to your credit union and should be installed following the NewSolutions 20.2 upgrade.

To schedule your NS3 product upgrade, email:

upgrade@shareone.com to begin the testing phase for NSHome 3.1.

Existing Service Center Client Fee for Late Presentment of Changes to Tax Confirmation Form - After December 15, 2020 - A fee of $100.00 will be charged to the credit union.

Minimum/Hourly Fee for Recreation of any Tax File Due to any Non-System Related Issue - A fee of $175.00 per hour will be charged to the credit union.

If your credit union needs assistance in securing these forms, please contact: Katherine Garrone