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It is with deep regret that I must share with you that Jasmine Oliver, Director of Field Operations will be leaving SCORE. Jasmine has decided to pursue other opportunities that better align with her short and long term career goals. Her final day with SCORE will be this Friday, November 20, 2020. While we are excited for her, she will be deeply missed.

Jasmine has contributed greatly to the success of SCORE during her nearly 6 years here. In 2016, Jasmine spearheaded our Call Center pilot program which identified best practices for client contact that many chapters employ today. In 2017, she introduced the first ever National Leadership Conference app which had an adoption rate of 90%. The following year, she incorporated kiosk self-check-in stations on site. Since 2019, Jasmine has served as the lead HQ Training Specialist for our Salesforce CRM system SCORE Engage. In this role, she has created and delivered training materials to the field and worked with the Engage team to develop training processes for all users. 

Jasmine has had a big impact on the field organization during her time with SCORE. Besides her talent, she has been a positive and caring individual who took time to understand what Volunteers need and how to provide solutions. Personally, I will miss having her be a part of the Field Operations team and being someone who is an advocate for the needs of our volunteers.

 

In working with Jasmine, we have put plans in place to ensure that the Engage training process and timing continues uninterrupted. For the longer term, we have started a recruiting process to fill her role and hope to have this completed by the end of the year. If anyone has any questions, please let me know.

Please join me in thanking Jasmine for her years of dedication to SCORE and SCORE's mission. If you would like to send her a personal note, her email is jasmine.oliver@score.org.

Doug Nohe, VP of Field Ops

January go-live chapters are currently receiving Live Journey Orientations for each constituent journey inside of the system and will gain access to the new sandbox environment upon completion. Chapter Success Managers continue to work with these chapters to ensure each of the chapter readiness checklist items required for transition are complete.

February go-live chapters are currently working on their readiness checklists and will receive their Live Journey Orientations in December (invite to go out today).

Wave 2 Chapters are scheduled to have their Chapter Success Calls in December.

If you would like to receive Engage release updates in your SCORE email inbox please sign up here. You will receive a message letting you know about changes and improvements shortly after the release has been completed and undergone verification.

There are cases when a volunteer is also a client and attends events and receives mentoring. If a volunteer is attending an event in a client capacity and would like to register for the event, we recommend they use their personal email address so their interactions with SCORE as a client and a volunteer can be tracked separately. If they are attending an event in a volunteer capacity, they should not register for the event like a client, so they are not included in the attendees reported for that event.

If the volunteer is attending an event as a volunteer for provisional training or for other volunteering reasons, they must register for the event directly with the Zoom link and not through Engage. The Engage registration is intended to track client attendees and if a SCORE email address is used, it will flag you as a client in our system and will count you as a client in our SBA reports.

MassMutual is offering 20 grants in total for chapters who are able to host workshops (either online or in person) on Simple Steps to Exiting Your Business.

Chapters are eligible who have not received the grant before. Precedence goes to chapters who are able to complete and report the workshops by 12/31/20.

Email volunteer.services@score.org in case of any questions.