If you can't find one of your courses in Canvas on your Dashboard, it could be for a few different reasons. For starters, not every instructor will publish their Canvas course on the first day of the semester. If your instructor hasn't published their course, you won't be able to access it in Canvas. You can verify whether or not a course has been published under the "Courses > All Courses" option on the black navigation bar. 

Additionally, if you've just added a course in Solar, you may not gain access to the course for 24 hours. An overnight integration between Solar and Canvas must run before your student credentials will be added to the Canvas course you've just enrolled in. 

In either instance, make sure you double check with your instructor to verify that they're using Canvas and to let them know you don't have course access yet.

The Tech Bar offers convenient, walk-up technology services – located on the main campus concourse, just across from the library, in Wyllie L101.

Services available at the Tech Bar include:

• Technology experts to answer questions and troubleshoot issues with computers, tablets and smartphones
• Assistance with account lockouts
• Assistance with password resets
• Wi-Fi connection assistance
• Software install assistance (Office 365, SPSS, VDI)
• Equipment checkout
• Pick up/drop off equipment
• Laptops, hotspots, headsets, webcams, video cameras, adapters, etc.
• Desktop support appointments (some issues require an appointment)

Contact the Tech Bar by phone at (262) 595-2444 or by email at servicedesk@uwp.edu.

Spring Semester Hours:

• Monday-Thursday: 7:45am to 8:00pm
• Friday: 7:45am to 4:30pm

Remember that Canvas offers Tier 1 Technical Support for all faculty and students 24/7, 365 days a year. This is the primary point of contact for Canvas technical support and is the best way to ensure an immediate response.

You can access Tier 1 Support by logging in to Canvas and clicking on the Help button located at the bottom of the gray left hand navigation bar. You can search the Canvas Guides, chat online, or call.

Canvas Support Phone Numbers:

• Faculty: 1 (833) 826-8712
• Students: 1 (833) 820-4070

Students, faculty, and staff also have the option to self-enroll into resource courses in Canvas. These resource courses are full of video/written tutorials on pretty much everything in Canvas and most third party tools integrated in Canvas. For a comprehensive list of all of the Canvas resources, please visit the Canvas Logins page.